IT Support Administrator

IT Support Administrator

Campus: Central Office

Reports To: IT Lead

Summary of Role

Supports the organizational IT needs of Celebration Church and its staff by installing, monitoring, and maintaining computer systems, software, and networks across multiple campuses

Position Status & Schedule

• Non-exempt, Hourly


• Full-time (40 hours)


• Sunday through Thursday: hours vary per week dependent on events scheduled; may include weekends and evenings


• Christmas, Easter, and Dream Team Appreciation service dates and times are blackout days for time off. Other events may be required outside of your regular schedule; we will inform you in advance of these requirements

Essential Functions & Responsibilities

Leadership

• Carry and reflect the IT Team culture of collaboration, support, and excellence


• Primary oversight of the IT helpdesk software: assigning, responding to, and resolving helpdesk tickets


• Ensure IT best practices are followed by staff team members to maintain secure, functional, and efficient virtual work environments


• Work with ministries and staff team to identify and resolve existing and future support needs


• Collaborate with IT Team to provide in-person coverage for services, conferences, and events


• Help lead and work with Dream Team (volunteers) during weekend services/events at campuses

Support

• Provide technical assistance and support for incoming requests and issues related to computer systems, technology, software, network and hardware


• Respond to queries, isolates problems, determine and implement solutions, escalating helpdesk tickets as needed, to other IT Staff members and external partner support resources


• Configure, install and set up organizational IT needs


• Thoroughly walk through problem-solving and troubleshooting processes with staff team


• Follow up through IT helpdesk and authorized communication platforms for issue resolution/solutions


• Install, modify, maintain, and repair computer hardware and software


• Maintain IT hardware assets and manage/report on hardware lifecycles within asset management solution


• Perform periodic IT hardware asset audits, ensuring proper stewardship of these assets


• Clean computers (such as screens and keyboards)


• Run diagnostic programs to troubleshoot & resolve problems.


• Maintain RMM (remote monitoring & management) solution for hardware/software updates/maintenance


• Ensure backups are functional and current on all applicable end user Staff computers.


• Partner with Staff members to ensure standardized use of Microsoft OneDrive & SharePoint for file storage


• Monitor and maintain printers and copiers, in partnership with related equipment vendors


• Assist with basic TV/video, telephone, network and audio systems set ups/maintenance


• Troubleshoot and correct network connectivity issues with IT assigned technology


• Maintain and troubleshoot hardware for satellite campuses


• Ensure check-in hardware systems are fully operational with various ministries


• Support Point of Sale (POS) systems, in partnership with related equipment vendors.


• Maintain cybersecurity awareness platform, educating Staff members on security best practices


• Onboard staff new hires with IT platforms, equipment & related resources used by Celebration Church staff

Financial

• Utilize purchasing processes for approval, ordering, and payment of services and items needed at campus


• Enter expenses into applicable systems and maintain up-to-date expense reports

Requirements

• Mature Christian who calls Celebration Church home and supports the Churchs culture, vision, and values


• Unwavering commitment to place Christ first in all you do


• Desire to ensure people are known, loved, and celebrated


• Continually seeking growth with Christ and encouraging others to do the same


• Passion for excellence, always looking to improve


• Deep understanding of the value of being part of a family that is unified for a greater cause


• Must have completed all steps of Connection Point within 60 days of hire


• Must be willing to work outside normal office hours for events and IT support needs

Competencies

• Understanding of the role of technology to enable ministries, support staff team members, and create excellent service and event experiences for church attendees


• Proficiency in Mac OS Support/iOS and Microsoft Windows/PC


• Able to support Apple TV and Point of Sale (POS) technologies


• Outstanding interpersonal & communications skills and teamwork abilities


• High problem solving and intuitive thinking skills


• Excellent time, task management and project coordination abilities


• Self-motivated and determined with a strong work ethic


• Basic audio, telephone & video set up abilities


• Experienced with basic project or work management software (i.e., Monday.com, etc.)


• Proficient in macOS, Microsoft Office Suite, Rock database, Planning Center Online

• Willingness to work occasionally outside normal business hours

Education & Experience

• Minimum 3-years experience in any general IT related work field


• Minimum 1 year end user technical support and basic technology troubleshooting experience required


• Experience with macOS support, iOS, Windows/PC and Point of Sale (POS) required


• Preferred candidates will have multi-area experience in the following: Apple TV, Point of Sale (POS), Church Management System, Active Directory, Microsoft Azure, Multifactor Authentication (MFA) & Single-Sign-On (SSO), Cisco Meraki Networks, IT servers, Microsoft Office 365

Work Environment & Physical Demands

• Must be able to remain in a stationary position 50% of the time.


• Must be able to occasionally move about inside the office and Church facility.


• Must be able to position self to maintain supplies and equipment on lower shelves and in closets.


• Often move supplies and equipment weighing up to 40 pounds


• Constantly work in an open office environment


• Ability to work outside in various climates and temperatures

Other Information

Celebration Church is an equal employment opportunity employer to the extent required by law applicable to religious institutions. This job description is not inclusive and often includes other responsibilities. Duties, responsibilities, and activities may change and/or new ones assigned at any time with or without notice.