Position Description
IT Support
Identifying Information:
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Department: Data Processing – Information Technology
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Reports To: Jenny Bates, VP IT Manager
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Location: LCNB Operations Center, Lebanon, OH
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Status: Non-Exempt Hourly
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Hours: Monday – Thursday 8:20am-5:05pm, Friday 8:20am-6:05pm
Position Purpose:
The IT Support role within the Data Processing Department is responsible for providing customer service to our internal customers with various technical issues; will utilize their knowledge, experience and available resources to problem solve & identify solutions.
Essential Functions and Responsibilities:
- Perform day-to-day helpdesk operations
- Assist users with day-to-day computing questions and problems
- Post daily files from Item Processing
- Patch of PC’s and Servers
- Troubleshoot hardware and software errors
- Train of end users
- Provide courteous and efficient service to customers and staff
- Reset passwords
- Troubleshoot/Research/Repair microcomputer hardware & software issues
- Disinfect Microcomputer from viruses
- Maintain Hardware Inventory
- Setup/Delete users on the system
- Install new hardware & software
- Assist in the daily operations of the Data Processing area as time permits.
- Maintain confidentiality to protect the customer and the Bank
- Additional duties as assigned
Required Competencies:
- 1+ year of computer system support/helpdesk support experience demonstrated through one or a combination of the following: work history, training, military service, education.
- High School diploma or GED equivalent
Desired Competencies/Skills:
- Excellent customer service and interpersonal skills
- Ability to effectively communicate with all internal associates utilizing all communication mediums
- Ability to work productively as part of a team or independently
- Outstanding organization, time management and prioritization skills to meet deadlines in a fast-paced environment
- Ability to manage multiple tasks and priorities accurately with attention to detail
- Ability to exercise good judgment and effectively problem-solve
- Ability to adapt to new situations and challenges
- Ability to utilize Microsoft Office Suites and successfully navigate web-based platforms and internal operating systems
Working Conditions:
- Ability to remain in a stationary position up to 75% of time
- Ability to lift and carry up to 10 lbs.
- Occasionally move/traverse to access files and equipment
- Constantly operates a computer and other office equipment
- May be required to work outside of standard business hours
Compliance Statement:
The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.