IT Support Specialist
Company Overview: Our client has an exciting opportunity for an IT Support Specialist with successful and progressive experience in resolving routine to moderately complex problems or issues and will complete all tasks with a positive, customer-service oriented attitude.
Position Summary: The successful candidate shall have a minimum of 3-5 years of related work experience. The candidate responds to client requests and provides troubleshooting assistance and support related to hardware and/or software issues. Listens to the client situation, ask appropriate/relevant questions, run diagnostic tests, isolates the problem, determines solution and/or fix as needed to resolve the issue and implements the solution.
- Provide day-to-day support of desktop PC software applications.
- Maintain the IT asset inventory database.
- Works with end-users in analyzing, troubleshooting, and resolving hardware/software and basic network support issues.
- Diagnose and resolve technical hardware and software issues.
- Log service requests as open tickets, maintain status, and provide follow-up both to end users and to senior members of the IT team.
- Schedule and install new hardware and software applications.
- Perform preventative maintenance on computer equipment.
- Develop and follow standard help desk procedures.
- Ability to assist other technicians with issues and take ownership of an issue that was initially worked on by another technician.
- Willing to take the lead on varied projects.
- Willing to travel to remote sites.
- Perform other duties and responsibilities as assigned.
- Log all IT issues in the tracking system.
- Work on IT projects as assigned by the IT Support Manager.
Qualifications:
- Associate or bachelor’s degree in technology related field (desirable) or 3-5 years of related work experience
- A CompTIA A+ and/or CompTIA Network+, or MCTS Windows 7 Certification desirable.
- Familiarity with Help Desk practices, ticket systems, team environment, etc. (Spiceworks).
- Experience with remote troubleshooting (TeamViewer).
- Experience with VPN.
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Knowledge in Active Directory Users and Computers.
- Working knowledge of Windows 7, 8, and 10.
- Working knowledge of multi-function printers (HP, Canon, Ricoh).
- Knowledge and experience of customer service practices.
- Good working knowledge of networking.
- Good working knowledge in Telecom and VoIP technology.
Necessary Attributes:
- Must possess the ability to adapt to different personalities and management styles.
- Team player with excellent interpersonal skills.
- Self-starter with excellent verbal and written communication skills.
- Reliance on experience and judgment to plan and accomplish goals.
- Dedicated, organized and hard working.
Please see HR for information on physical demands and work environment of this job.
Sunshine Enterprise USA LLC is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”