IT Helpdesk Technician - Level 1

MUST HAVE: Don't apply if you don't have these:

• Helpdesk/Technical Support Experience - Ticketing Systems, A+ Certification, Network/VPN support work
• Local to Levittown PA - Must be local - this role is onsite with additional NJ/PA Travel
• $45k-50k Salary depending upon experience

Join us at Delta Community Supports, Inc. (“Delta”), where every day brings the opportunity to make a difference in the lives of others! As a leading provider of support services for individuals with intellectual and developmental disabilities, we're on a mission to empower and enrich the lives of those we serve. Are you passionate about fostering independence, promoting inclusion, and creating meaningful connections? If so, come be a part of our dynamic team where innovation, compassion, and dedication drive our every endeavor. Embark on a rewarding career journey with Delta Community Supports, Inc., and help us shape a brighter future for all!

Position Summary:

Delta Community Supports, Inc. is seeking an organized and efficient Help Desk Technician - Level 1 for our Information Technology Department. Must have excellent communication skills, strong analytical and problem solving skills and resilient customer service and collaboration skills. Reporting to the Chief Information Officer, this individual performs routine maintenance, set-up, configurations, etc. for hardware and software systems, analyzing and resolving end-user trouble tickets. Additionally, will assist with IT project work and documentation assigned while ensuring compliance with IT processes, cyber security practices, policies and procedures.

Key Responsibilities:

• Assist the Chief Information Officer with assigned projects, asset management, and comprehensive documentation.
• Interface with users, answer questions and resolve technical problems with PCs, Laptops, Servers, Software, Networking/WIFI, and phone systems.
• Perform routine maintenance, setup and configurations for hardware and software systems.
• Analyze and resolve end-user trouble tickets submitted by phone, email, portal or in-person.
• Escalate problems that fall outside of skill level of this position to tier 2 support (Network and Computer Systems Administrator or CIO).
• Travel to supported sites to help with installations, routine maintenance or problems. Travel between PA and NJ office and facility locations as needed.
• Understand and be able to use desktop and software support skills, including but not limited to:
  • Microsoft Operating Systems (Windows 10,11, Server 2012, 2016, 2019)
  • Microsoft Office (Word, Excel, PowerPoint)
  • Antivirus/Malware software
  • Desktop PCs, Laptops, Network Switches, and miscellaneous hardware
• Write technical documentation for IT Staff and end-users.
• Ensure compliance with Delta and IT processes and procedures.
• Preaches and adheres to Delta Community Supports comprehensive cyber security policy.
• Perform other duties as assigned

Qualifications:

• High School Diploma required and applicable work experience; or, Bachelor’s Degree in IT or a related field preferred
• Two (2) to Five (5) years in an IT or technology related field; appropriate additional experience may be considered in lieu of the educational requirements
• A+ certification preferred; MCSE, Net+, CCNA helpful.
• Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software
• Fully proficient in the operation of helpdesk ticket software and project management software
• Valid driver’s license in the state of residence.
• Ability to move around an office and buildings.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift, pull and push to 50 pounds at times.
• Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations

Benefits:

• Qualified Public Service Loan Forgiveness (PSLF) employer, offering assistance with student loan forgiveness programs.
• 401k Match program, with a generous match of 3%.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance plans.
• Flexible Spending Account (FSA) options for healthcare and dependent care expenses.
• Commuter benefits to help with transportation costs.
• Hospital insurance coverage for unexpected medical expenses.
• Critical Illness Insurance to provide financial support during serious illnesses.
• Identity Theft protection for peace of mind.
• Legal Assistance for personal and professional matters.
• Company Paid Life Insurance coverage for employees and supplemental Life Insurance for additional coverage.
• Company Paid Short-Term Disability Insurance for Pennsylvania employees, providing financial protection in the event of a short-term disability.
• Long-term Disability (LTD) Insurance coverage to support employees in case of long-term disabilities.
• Company Paid Holidays to celebrate important occasions.
• Up to 2 weeks of vacation time in Year One, providing time for relaxation and rejuvenation.
• Up to 2 Floating Holidays for additional flexibility in scheduling time off.
• Up to 15 days of Sick Time to ensure employees can take care of their health without worrying about lost income.
• Employee Assistance Program (EAP), providing eligible employees with confidential counseling, support services, and resources to enhance well-being and maintain work-life balance.
• Professional development and internal advancement opportunities.
• Please note that participation in the listed benefits is contingent upon eligibility criteria.

EOE M/F/D/V