IT Helpdesk Technician 0325

• Respond to customer inquiries via phone, email, and in-person interactions
• Diagnose and resolve technical issues related to hardware, software, and network systems
• Document and track customer support requests and technical issues in our ticketing system
• Work with clients in their offices, remotely, and from the company office May have to drive to multiple locations within a day
• Upgrade RAM and hard drives
• Build PCs
• Deliver and install hardware
• Setup workstations for our clients when they have new hires
• Collaborate with other IT team members to resolve complex technical problems
• Follow established procedures for logging and tracking customer support requests

Requirements:

• Ability to communicate technical information to non-technical users
• Excellent verbal and written communication skills
• Basic knowledge of hardware, software, and network systems
• Active Directory
• SharePoint/OneDrive
• Mimecast
• Ability to work independently, research, and try new solutions prior to escalating
• CompTIA A+ Certificate (or equivalent)