IT Helpdesk Technician
Audi Hawthorne
Full-time
On-site
Hawthorne, New York, United States
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
This position will be based in Hawthorne, NY and will provide on-site support for New Country Motor Car Group dealerships in the Metro New York City and Long Island, NY markets; additionally will provide remote support to New Country dealerships in other U.S. markets.
Benefits
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Medical and Dental
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401K Plan
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Paid time off and vacation
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Growth opportunities
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Paid Training
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Family owned and operated
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Long term job security
Responsibilities
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Support, maintain and implement Microsoft Windows workstations, clients and printers
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Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
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Documents, report, track and resolve incidents in the Help Desk software
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Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
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Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
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Coordinate and provide 1st and 2nd level support for addressing new and open issues
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Interface with automobile manufacturer IT support to resolve open issues
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Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
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Additional responsibilities as assigned by IT Director
Qualifications
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Valid Driver’s License
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One year Helpdesk experience (preferred)
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Excellent customer service, communication, and time management skills
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Ability to quickly adapt to changing project requirements
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Must possess ability to manage multiple projects concurrently
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Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
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Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
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Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
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Must be a United States citizen with a valid driver's license and clean driving record
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Must be willing to travel on a daily basis between locations
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.