IT Helpdesk/System Administrator

CURE Auto Insurance is looking for a System Administrator to provide fast and efficient IT support through ticketing with the ability to support network infrastructure. You will be responsible for troubleshooting user issues, performing hardware/software break-fixes, service integrations, physical/virtual network installations, working with department leads, and completing large-scale projects with the helpdesk team.

Candidates considered for this role must possess advanced knowledge of IT systems, excellent diagnostic skills, and high-level communication skills.

Primary Responsibilities:  
●  User troubleshooting - Resolve systems, application, hardware, and network trouble tickets administered via FreshService ITSM. Typically includes supporting: Microsoft and Windows-based software, call center and inter-business softphones, web-based services, common office hardware/software.
●  User account onboarding/management - Gmail, O365, other third-party services. Laptop/workstation provisioning.
●  Track related IT issues - Take ownership or coordinate resolution and assist in driving large issues to a close with helpdesk team and business leads, escalating high severity issues to CIO if needed.
●  Windows/Active Directory administration including DHCP, AD management, Group Policy.
●  Google Workspace Administration.
●  Support CURE HQ helpdesk team to install/configure network applications, tools, and patches. (Cisco Meraki firewalls/switches/peripherals, VMware environment, Windows Servers etc.)
●  Work with CURE HQ helpdesk team when integrating new business solutions.


Qualifications:

• At least 3 years - Helpdesk experience in a business office environment: Supporting PC’s, peripherals, printers, phones, servers, software installations, including:Installation, configuration, and maintaining OS and user applications.
• Operating Systems: Windows 11, Windows 10, Windows Server 2022.
• Active Directory and Group Policy.
• At least 1 year - Network support experience.
• Maintaining network hardware and software, such as routers, switches, and firewalls. Protecting networks from unauthorized users and implementing security measure.
• Bachelor’s Degree required.
• Strong troubleshooting, problem-solving skills.
• Strong communication skills
  
  Plus:
  ●    Experience w/ Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, Windows Server 2012.
  ●    Hands on experience w/ firewalls, switches, scripting, and security tools.