AESC is looking to add an IT Help Desk professional to our team in Florence, South Carolina 

• Full-Time
• On-site – Florence, SC 

About AESC US LLC 

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

AESC Mission

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact. 

About the Role

The IT Systems Support Analyst (IT Help Desk) is responsible for support of End-User Computing (EUC) Endpoints including Desktop, laptop, mobile device and assisting Sr. Engineers with virtual environment when requested.  This role Works alongside Systems Engineers—following technical direction from Sr. Systems staff in terms of next steps on projects and operational support. Collaborates cross-functionally with Network Engineers and Infrastructure Engineers to help support projects and provide operational support for network and infrastructure systems as needed. Monitor and maintain support helpdesk and provide end user support in a timely fashion. Monitors and maintains new user creation and deployment of related hardware. 

What You Will Do 

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. 

• Works cross-functionally with other Systems staff, MFG, MNT, and QA staff to identify opportunities for continuous improvement in safety, quality, delivery, cost for our production. 
• Provides 1st level support and technical direction to Systems Maintenance staff for MFG endpoint device issues. 
• Performs a variety of skilled work in the adjustment, repair, and improvement of IT Systems 
• Communicates status of current helpdesk support tasks with estimated completion times 
• Supports system updates, changes, and improvement activities.    
• Demonstrates data driven problem solving methodology. 
• Specific Job functions including (but not limited to) the following: 

1. 1^st level End-user Desktop Support Including the following: 

• Laptop/PC build using Manage Engine Endpoint Central 
• Initial Active Directory Account creation (using provided scripts), adding user to appropriate Active Directory groups, troubleshooting Group Policy updates for users.
• Initial help for getting users logged on, setting up Outlook, Teams, etc. confirming access to shared folders, printers, etc. 
• Troubleshooting laptop and desktop deployments with hardware and software issues, account password resets, General Office 365 issue resolution 
• Updating, capturing, and deploying images with manage engine. 
• Monitor and address helpdesk tickets, staying within defined SLA, while communicating to the end user. 

1. End-user Mobile Device Management Including the following: 

• Office 365 and other mobile app deployment/testing/support 
• Mobile device deployment to end-users including processing phone orders/upgrades, initial phone provisioning/setup, phone number port in/out, and initial end-user setup/training. 
• Coordinate Mobile device support with carrier on behalf of end-user. 
• Initial help for getting user logged on, setting up Outlook, Teams, etc. confirming access to company data, etc. on mobile device. 
• Troubleshooting mobile device issues and coordinating support with carrier or manufacturer if necessary. 

1. General Sys Admin duties including (but not limited to) 

• General Office 365 User/Mailbox/Group/Distribution List Admin 
• General Active Directory User/Group/computer management (On-Prem) 
• Supporting Group Policies for users and workstations  
• Deploying OS/apps using Manage Engine 
• Testing/deploying/supporting Manage Engine OS updates, deployment packages, and app packages. 

• Understands and follows all standards of IATF16949 and VDA 6.3 quality standards.
• Understands and follows all standards of ISO14001 environmental standards.

What You Need

• Bachelor’s Degree in an Information Systems or related Computer Engineering program preferred.  Will consider equivalent related college or technical courses. 
• Prior experience in an IT Desktop Support or Sys Admin role in a similar function preferred.
• Ability to work independently with minimal supervision to troubleshoot, modify, and support EUC environments. 
• Ability to troubleshoot, modify, and assist System Engineers with virtual environment that supports EUC devices. 
• Must be a self-motivated individual with good written and verbal communication skills.
• Must have good understanding of root cause analysis (RCA), problem solving techniques for issue resolution. 
• Familiar with Office 365 applications and Administration, and knowledge of Windows 10/11, Server 2016/2019/2022.   
• Experience in information gathering, tracking, and consolidation.
• Works well in a highly collaborative fast-paced environment with cross-functional teams.
• Ability to apply technical problem-solving skills to solve real world problems.
• Excellent verbal and written communication skills; interpersonal skills; Experience with contributing to team problem solving. 

What We Offer 

Welcome to our state-of-the-art Gigafactory, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package, including a competitive salary and a rewarding AESC bonus program. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Highly automated, clean, safe, and temperature-controlled production environment
• Medical, Dental and Vision Insurance
• HSA and Flexible Spending Accounts
• 401K with company match 
• Life Insurance (Company paid and additional voluntary life available)
• Paid Vacation and 14 Paid Holidays
• Short term and long-term disability coverage (Company Paid)
• Tuition reimbursement

Application Process 

Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team. Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.

Equal Employment Opportunity 

At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future. 

Physical Requirements

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

• Ability to remain in stationary position 75% of the time.
• Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to constantly operate a computer, calculator, copy machine, and computer printer.
• Ability to lift, push and / or pull up to 25 pounds.
• Ability to bend, lift and / or twist.

Travel
 Minimal travel requirements 

Work Environment

The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.

Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace.