IT Helpdesk Specialist

PURPOSE OF THE POSITION

To provide general IT support to the Wi-Tronix organization in support of internal customers and indirectly in support of external customers

CORE FUNCTIONS OF THE POSITION

Manage helpdesk (75%)

• Use ticketing and other administrative systems to track, route and redirect problems to correct resources through completion
• Support employee mobile phone and applications
• Provision and de-provision access with the correct security
• Install, maintain, support and upgrade desktops/laptops

Server and software setup and maintenance (15%)

• Patch servers and ancillary software as required
• On Call periodically

Special Projects (10%)

• Company meeting support (set up, technology facilitation)
• Other projects as assigned

POSITION QUALIFICATIONS

• BA or equivalent experience
• 3+ years’ IT helpdesk experience
• 3+ years’ of ticketing software experience
• VMware experience preferred, Windows server experience preferred
• Microsoft O365, active directory, Patch my PC, Intune, and SCCM (maintain, deploy, patch, and manage Microsoft Windows laptops)

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Working conditions as found in a typical office location
• Ability to travel as needed 

The anticipated salary range for this position is $54,800 to $69,900 annually. Final compensation will be based on experience, qualifications, and location.

Wi-Tronix is proud to be an Equal Opportunity, Affirmative Action, E-Verify, and Drug-Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need reasonable accommodation for any part of the application process due to disability, please inform us at michele.hughes@wi-tronix.com so that we can discuss the appropriate alternatives available. Wi-Tronix does not review unsolicited resumes from recruiters or search firms.