As an IT Helpdesk Level 2 team member at Nationwide Studios, you’ll be at the forefront of technical support, providing advanced troubleshooting and solutions for software, systems, and IT equipment company-wide. This role requires a proactive approach to identifying issues and creating solutions, whether through direct communication or our ticketing system. This is an ideal position for a detail-oriented problem-solver who enjoys making a difference in the efficiency and success of every employee.
Key Responsibilities
Your responsibilities include, but are not limited to:
Supervisory Responsibilities
This role does not have direct reports but provides valuable leadership within the IT helpdesk team by supporting Level 1 personnel and helping elevate the team's expertise.
This position will be an in office position located in Hendersonville, TN. Salary will range between $50,000 - $60,000/year and will be determined based upon experience. Benefits are available with this position.
Qualifications
Required:
Preferred:
Physical Demands
This role may require some physical activity, such as moving and setting up IT equipment. Reasonable accommodations will be made to support employees with disabilities in fulfilling essential job functions.