IT Helpdesk Assistant

Position Title: IT Helpdesk Assistant

Company Name: Britto Central

Company Address: 795 NW 72nd St Miami, Florida 33150

Type of position: Part Time

Position Level: Entry

Website: www.britto.com Please do not apply directly. 

Position Schedule: Flexible

Salary Range: $18 Hr

Projected Close Date: May 22, 2023

Client’s 3 must-haves for this position:

1. Has related experience in computer troubleshooting (Hardware, Desktop Windows, Mapping Network Shares, Accessing Printers/Devices.)

2. Has related experience in network troubleshooting (Diagnosing user connection issues)

3. General understanding of TCP/IP and LAN/WAN networking.

If interested in this position please apply below:

Britto Central Inc. is currently seeking a Desktop Support Technician to join their team of professionals.

Duties include:

• With direction from the IT department, works directly with end users to receive and process requests for technical assistance.

• Monitors and enters service requests for technical help into the trouble ticketing system.

• With approval from IT department, provides initial troubleshooting of user technical issues with the immediate goal of problem resolution.

• Updates Help Desk technical support documentation, therefore knowledge is shared among support team.

• Communicates with end users after tasks are completed to ensure the service delivery results were satisfactory, efficiently delivered, and consistent with policies and procedures.

• Protects and ensures data is kept secure and confidential.

• Other tasks may be assigned.

Minimum Qualifications:

• Completed High School/GED education

• IT related experience of at least 1 year

• Has related experience in computer troubleshooting (Hardware, Desktop Windows, Mapping Network Shares, Accessing Printers/Devices.)

• Has related experience in network troubleshooting (Diagnosing user connection issues)

• General understanding of TCP/IP and LAN/WAN networking.

• Basic Understanding of VPN and VOIP

• Has related experience in user profile maintenance (Knowledge of configuring user access, adding roles, and reviewing GPO.)

• Has related experience in information security (Knowledge of protecting information systems, and basic knowledge of security disciplines.)

• Demonstrated proficiency in the use of Microsoft Office package such as: email, MS Word, and MS Excel

• Demonstrated proficiency in English grammar, with excellent oral and written communication skills

• Very organized, detail-oriented and able to multi-task

• Must be able to lift up to 35 pounds

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount

• Flexible schedule

Schedule:

• Monday to Friday

COVID-19 considerations:
Temperature checks upon arrival

Application Question(s):

• Do you have a relationship with a current Britto employee? Relationship is defined as individuals related by blood, marriage, adoption.

• Have you previously worked at Britto Central?

• Are you willing to take a drug test, in accordance with local law/regulations?

• Are you willing to undergo a background check, in accordance with local law/regulations?

Education:

• High school or equivalent (Required)

Experience:

• IT: 1 year (Required)

Language:

• English (Required)

Work Location: One location