IT Helpdesk Administrator

Are you looking for an exciting career in Defense and Aerospace? TREALITY� Simulation Visual Systems welcome people who share our determination and high standards to join us in doing work that moves the world forward and saves lives. TREALITY� SVS has a diverse culture that celebrates autonomy and inspires leadership at every level of our organization.

TREALITY� SVS is looking for an IT Helpdesk Administrator to join our team and make a difference.

The IT Helpdesk Administrator will take care of day-to-day user/client issues for two locations, one in the US and one international. We also have some remote personnel. This will also be a great opportunity to grow in IT knowledge areas with the ability to gain experience in multiple areas. Currently the organization is in a Hybrid AD/Azure AD and moving purely to Azure AD. We predominantly utilize O365 - Office, Sharepoint, Teams. We work in a secure environment with MFA and subject to controls defined in NIST 800-171 with the goal to be ISO-27001 certified.

Main Accountabilities:

• Resolving client/PC issues predominantly with Windows 10/11 and Office


• Research and assist on vulnerability mitigation. ManageEngine vulnerability and Greenbone OpenVAS are used to discover vulnerabilities.


• Assist in reviewing user roles and permissions in Active Directory.


• Ensure tickets are logged in OSTicket.


• AutoPilot Client deployments and assisting remote users in performing and finalizing PC setups.


• Assist in evaluating Group Policy to be migrated to Intune.


• Collect Backup Tapes and ensure proper rotation.

• Write end-user documentation and knowledgebase articles.


• Must be a US Persons.