IT Helpdesk

Summary



The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required.



Responsibilities

• Provide end user support for all phones, computers, conferencing equipment, and related hardware.


• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.


• Document job functions and procedures as necessary.

Education/Experience/Certifications

• Associates Degree or equivalent combination of education and experience.


• A+ is desirable.

Abilities/Key Competencies/Skills

• Ability to travel between locations


• Operate with a customer service approach.


• Demonstrate sound troubleshooting methodology and problem solving.


• Demonstrate quality management in the performance of duties.


• Demonstrate the ability to handle multiple tasks simultaneously.


• Effective oral and written communication skills.


• Ability to work as a team member as well as independently.


• Demonstrate appropriate time management and project planning skills.


• Seek self-development and learning opportunities.


• Strong knowledge of commonly used concepts, practices, and procedures within the field.


• Understanding of basic networking.

Western Valley Meat Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision making, or any other basis prohibited by local, state, or federal law.