IT Help Desk Technician

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties:



• Responds to and logs requests for technical assistance in person, via phone, and electronically.

• Diagnoses and resolves basic technical hardware and software issues.

• Redirects unanswered problems to appropriate resource.

• Identifies and escalates situations requiring urgent attention.

• Tracks and routes problems and requests, and documents resolutions.

• Stays current with system information, changes, and updates.

• Performs other related duties as assigned.