-
Position Type:
Support Staff - District Based
-
Date Posted:
11/8/2024
-
Location:
District Office
-
Closing Date:
UNTIL FILLED
TITLE: Help Desk Technician
CLASSIFICATION: Technology Department
REPORTS TO: Supervisor of Technology
SUMMARY: The help desk technician will provide technical assistance to resolve technical problems on District computers and networks.
PERFORMANCE RESPONSIBILITIES:
- Answer telephones, route callers, and take messages for the technology department staff.
- Respond to technical questions from users and specific questions regarding service.
- Provide routine information to staff on software and hardware.
- Generate service requests and route to service technicians.
- Provide follow-up to ensure that service technicians resolved the problems.
- Report bad data circuits to telephone company and monitor progress of phone repairs.
- Send notification of service interruptions to staff members.
- Maintain on-line documentation and records of service.
- Provide professional development.
- Troubleshoot and resolve hardware and software problems.
- Troubleshoot and resolve telephone problems.
- Reset user passwords on computer and telephone.
- Attend inservice training for continued professional development.
- Perform other job-related duties as assigned.
EDUCATION:
High school diploma or equivalency.
Some college with emphasis in technology preferred.
LICENSES OR CERTIFICATIONS:
EXPERIENCE:
One-year customer service experience in computer related field.
SKILLS/KNOWLEDGE/ABILITIES:
- Knowledge of computer hardware and software including Windows 95 and newer, Microsoft Office Suite applications 2000 and newer, Citrix, and Macintosh operating systems.
- Knowledge of personal computer networks and peripheral equipment. Ability to use advanced telephone features, type 30 words per minute and use 10-key calculator.
- High level of English proficiency for completing tasks and telephone communication. Strong communication and interpersonal skills.
- Ability to work with detail and with a high degree of accuracy.
- Demonstrated ability to use independent judgment to set priorities and make decisions.
- Ability to bend, carry 50 pounds, climb, crawl, kneel, reach, stand and walk for extended periods of time.
WORKING CONDITIONS:
The work environment conditions include poor lighting, exposure to dirt and dust, and noise and vibrations from machinery.
TERMS OF EMPLOYMENT: Twelve-month year, Classified Hourly Salary Schedule, employee benefits in accordance with Board policies.
EVALUATION: Performance to be evaluated in accordance with Board policy on evaluation of classified staff.