IT Help Desk Technician

Imperial Dade, a leading North American distributor, has a role available in Denver, Colorado! We are looking for an IT Help Desk Technician to join our team. Join a strong and continuously evolving group, helping to continue to grow our business. If you are eager for your next challenge, Imperial Dade is a great place to take that next step. The IT Help Desk Technician will troubleshoot and resolve issues ranging from simple User Management to complex desktop issues in person, by telephone, or remotely in a timely and accurate fashion.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

Salary $60K plus bonus program

Deadline to apply: 11/22/2024

You will:

• Provide on-site and remote IT support for all employees within the division
• Address, prioritize, and resolve incoming help desk tickets
• Perform various system administration tasks on a variety of on-premises such as adding/removing users, resetting passwords, and providing access while adhering to company policies and controls
• Manage and oversee office technology equipment/hardware and user devices including wireless warehouse handheld scanners
• Prepare and deploy Workstations, laptops, tablets, and phones for new employees as well as replacements for existing employees
• Setup and configure peripheral equipment, monitors, scanners, printers, etc.
• Work with hardware vendors for warranty work and replacements
• Support other related equipment such as printers, copiers, scanners, and desk phones
• Maintain conference room audio/visual equipment to ensure it is operational, and support users in setting up online meetings
• Serve as a key part of the new employee onboarding experience
• Maintain computer systems and act as support if any system goes down

You have:

• 1 to 3 years of experience working in a help desk environment
• Proficiency with a Windows environment, VoIP, and antivirus software
• Excellent oral and written communication skills
• Detail oriented and highly organized to keep tickets in order
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
• Understanding and appreciation for information security within systems and user devices
• Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
• Overarching desire to satisfy your customer, and prepare them for success in their own jobs
• CompTIA A+ Certification a plus

We offer a dynamic environment for our more than 7,100 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, a 401(k) program with company match, life Insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.