Intern, IT Support Services

Primary Duties & Responsibilities

• Provide support to end-users for computer, application, system, device, access, and hardware issues.
• Respond to IT support incidents and requests.
• Document, track, and monitor support incidents and requests using ITSM application – Freshservice.
• Coordinate with other IT Operations, Systems, and Network personnel to resolve technical issues.

Education & Experience

• Education: Actively working towards an Associates degree in Information Science/related field, or relevant practical experience, or degree candidate.
• Experience: 1 year of experience in IT operations and support or relevant educational experience.
• Knowledge of PC hardware configurations, software installations (using Microsoft SCCM or Intune), and networking fundamentals.
• Knowledge and support experience with Microsoft Windows 10/11, Office 365, and Active Directory.

Skills

• Excellent verbal and written communication skills.
• Strong customer service skills including telephone techniques, listening skills, sense of urgency, and enthusiasm.
• Strong problem-solving and work prioritization skills.
• Ability to excel in a cross-organizational, cross-cultural, global team environment.

Working Conditions

• xxxx

Physical Requirements

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. person, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State."

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.