Primary Job Functions:
Office professional responsibilities
- Reviews documentation for any improper corrections, missing signatures, dates, times, etc. and monitors for completeness.
- Returns incomplete documentation to the program supervisor.
- Keys billing information on a daily basis from the DSR into the CSM system appropriately.
- Files documentation in the appropriate section of the consumers’ records as needed.
- Completes administrative review when needed.
- Performs basic clerical functions.
- Completes census maintenance on a daily basis accurately and completely, including the “head in the bed check” completed at midnight.
- Completes Compliance Checklists on a daily basis.
- Makes copies and faxes information as needed and checks fax regularly.
- Assembles charts and checks records for availability of forms.
- Notifies nurses of e-signature changes.
- Upon admission, accesses and prints medication lists and medical checklists for active consumers and places on charts.
- Notifies applicable staff of emergency situations in an appropriate and timely manner.
- Ensures the cleanliness and orderliness of the units.
- Assists with pulling and locating charts and with other requests.
- Maintains the chart tracking (charge-out) system to track the location of each record.
- Ensures all charts are accounted for and filed on the chart rack at the end of each shift and all signatures have been obtained on progress notes/orders. Restraints and Seclusion observation sheets.
- Distributes office supply orders for the unit and places supply orders with the administrative assistant as needed.
- Accesses labs on a daily basis, prints reports and places on appropriate charts for review.
- Ensures unit/nursing supplies are maintained at appropriate levels.
- Keeps Dietary informed of admissions and prints dietary tickets as needed.
- Ensures that all unit copiers are working appropriately and reports issues to IT department.
- Assist with facilitating hospital phone time in professional, organized, and quiet manner.
- Serve as the back-up for the Admission Support Specialist if necessary.
- Complete “head in the bed checks” in the event Admission Support Specialist is unavailable.
- Support Front Desk Support Specialist as needed.
Other duties that may be performed depending on facility
- Pulls mail.
- Runs census.
- Checks for weekend admissions.
- Checks all room assignments.
- Discharges packets for receiving facilities including to ICF units to include Psychiatric evaluation, H&P, Labs and X-rays.
- Does not leave without letting nurse know.
Supervision and consultation
- Seeks supervision and consultation as needed.
- Accepts and employs suggestions for improvements.
- Actively works to enhance skills.
Customer Service Driven Care
- Treats consumer with care, dignity, and compassion
- Respects consumers’ privacy and confidentiality
- Is pleasant and cooperative with others
- Works in a cooperative manner with other AltaPointe employees.
- Assists consumer and visitors as needed
- Personal values don’t inhibit ability to relate and care for others
- Is sensitive to the consumer’s needs, expectations and individual differences.
- Is gentle and calm with consumers, families and others as appropriate
- Works pro-actively to problem solve issues for family and consumers prior to involving supervisor or program management.
- Utilizes hospitality skills as the facility representative during all consumer and guardian encounters.
- Courteous and respectful towards consumers, visitors, and co-workers
Administrative and other related duties as assigned
- Actively participates in Performance Improvement activities.
- Actively participates in AltaPointe committees as required.
- Completes assigned tasks in a timely manner.
- Follows AltaPointe policies and procedures.
Physical Requirements of the Job:
- Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
- Reaching forward to place paperwork on a document stand.
- Grasping to turn keys in doors throughout facility, grabbing files/paperwork
- Lifting and carrying up to 15 pounds to transport small quantity of charts various distances in facility.
- Fine manipulation/dexterity for data entry, writing and handling paperwork.
- Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
- Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
- While filing in the medical records department, the employee may bend forward squat/lunge stoop or crouch to access the levels that are at floor waist level. Forward bending while sitting or crouching to access safe in office may be needed.
- Forward reaching, reaching out to front , and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
- Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
- Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
- Frequent pushing/pulling with a force up to 25 pounds (medical record cart) and doors throughout the facility (5 pounds).
- Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
- Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
- Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
- Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
- Must have visual acuity in at least one eye and manual dexterity.
- Any additional duties as assigned by management.