Helpdesk Technician

About Inventprise

At Inventprise, developing innovative and widely available vaccines is in our DNA. By producing targeted vaccines for populations worldwide, we're addressing global health inequalities and empowering people to live healthy lives—no matter where they live. Headquartered in Redmond, WA, our goal is to deliver affordable, effective vaccines at large scale to Low and Middle-Income Countries, as well as populations in the U.S. and around the world. Inventprise is committed to creating a diverse and inclusive workplace, where our people are inspired to do their best work. We’re proud to have some of the world’s most qualified industry scientists, researchers, and manufacturing professionals on our team, and strive to create a vibrant, dynamic presence in the Washington State Life Sciences environment.

What the Role Offers - Helpdesk Technician

We are looking for a Helpdesk Technician to join our IT support team. This role provides technical assistance to employees and supports a range of IT systems and applications. As a Junior Helpdesk Technician, you’ll be the first point of contact for troubleshooting issues and resolving user requests. This is an excellent entry-level opportunity to gain experience in IT support.

What You Need to Succeed

• Provide Technical Support: Respond to user queries in person, by phone, or email, and log issues in the helpdesk ticketing system.


• Troubleshoot Basic IT Issues: Diagnose and resolve technical hardware and software issues, including password resets, software installations, and printer troubleshooting.


• Support End-User Applications: Assist with common productivity tools such as Microsoft Office, email applications, and company-specific software.


• Escalate Complex Issues: Escalate unresolved issues to senior helpdesk staff or other IT departments as necessary.


• Maintain Documentation: Document troubleshooting steps, solutions, and frequently asked questions to support team knowledge.


• User Account Management: Assist in creating, modifying, and deactivating user accounts following company policies and protocols.


• Inventory Management: Assist with tracking IT assets, including laptops, desktops, and peripherals.
  

Required Qualifications:

• Education: High school diploma or equivalent; an associate degree in IT or a related field is a plus.


• Experience: Prior customer service experience preferred. Familiarity with basic IT troubleshooting is an advantage.


• Technical Skills: Basic understanding of Windows and macOS environments, Office 365, and remote support tools.


• Communication Skills: Excellent verbal and written communication skills. Ability to clearly explain technical concepts to non-technical users.
  


• Problem-Solving: Strong troubleshooting skills and a proactive approach to problem-solving.


• Attention to Detail: Ability to maintain accurate records and follow established procedures.
  

Physical Demands:

• Must be present on site for all related responsibilities and be able to routinely perform activities as needed.


• Must be able to sit and stand unassisted for extended periods of time.


• Must be able to lift up to 30 pounds.
  
  

Mental Demands:

• Excellent oral and written communication skills.


• Highly organized with an attention to detail


• Must maintain high level alertness and acuity for analytical review and processing of documentation, daily.


• Able to work independently with changing priorities.
  
  

Working Conditions:

• Onsite position in Redmond or Woodinville, WA. No remote or hybrid work is available for this position.


• Extended periods of time on the computer.


• Extended periods of time on your feet.


• Working in warm environment wearing sterile gowning.


• Working in loud or noisy environments
  
  

Estimated Base Salary: $29.81 - $34.62 Hourly DOE

Benefits:

• Medical, Dental, Vision, FSA, or HSA: Inventprise contributes 80% toward the Medical, Dental, and Vision coverage for the employee, and their enrolled spouse, and dependents. Medical plans are currently provided through Premera Blue Cross.


• 401(k) program: Inventprise offers both pre-tax 401(k) and post-tax Roth retirement savings plans, letting you decide how you want to save for the future. We also make an employer contribution of 3% of your total earnings each pay period, regardless of whether you contribute.


• Paid Time Off: Generous PTO, in addition to paid holidays.


• Stock & Bonus Plans: Employees are eligible to participate in the Company’s Bonus and Stock plans.

Our People-First Philosophy

At Inventprise, you’ll be part of a world-class team working on innovative vaccines and technologies that have global impact. Our people are an integral part of our strategy, allowing us to grow as a company and improve our performance year-over-year.
Our company was built on the belief that by working together, we have the ability to make the world a better place and improve lives. We have a growth mindset and are constantly looking for ways to enhance our contributions to improve global health. We believe that when we support each other and set high standards, we are able to do our best work.

Equal Opportunity Employer

Inventprise is an equal-opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender, identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.