Helpdesk Technician

Position Title: Helpdesk Technician

Company Name: Edward Don & Company

Company Address:  11500 Miramar Pkwy, Miramar, FL 33025

Type of position: Full time

Position Level: Entry

Website: https://www.don.com  Please do not apply directly. 

Position Schedule: Standard Business Hours

Salary Range: $45,000

Projected Close Date: June 5, 2023

Client’s 3 must-haves for this position:

1. A+ certification is required.

2. Experience installing programs, configuring printers, and general help desk user support.

3. Working knowledge of network connections and facilities, computer network infrastructure requirements, and ability to work outside of established work schedule as needed.

If interested in this position please apply below:

REQUIREMENTS:

• Associate's degree in Computer Science, Information Technology, or related field with 1+ years of applicable on-the-job experience OR High School Diploma or GED equivalent plus 3+ years of related helpdesk experience.

• A+ certification is required.

• Experience installing programs, configuring printers, and general help desk user support.

• Working knowledge of network connections and facilities, computer network infrastructure requirements, and ability to work outside of established work schedule as needed.

ESSENTIAL DUTIES:

• Independently install, configure, and troubleshoot software and hardware.

• Resolve help desk trouble tickets in a timely manner and update ticket with cause and corrective action taken.

• Multitask and prioritize tickets and projects efficiently.

• Escalate issues appropriately.

• Communicate effectively with team, and supervisor and provide status updates on a regular basis

• Maintain accurate inventory levels and records of equipment and material for maintenance and installation projects in Don’s Asset Tracking programs

• May oversee work and performance of subcontractors engaged in projects in the assigned zone in order to ensure compliance with work orders.

• Perform other duties as assigned.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Referral program

• Tuition reimbursement

• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

License/Certification:

• CompTIA A+ (Required)

Work Location: In person