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Position Type:
Technology/Student Learning Management
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Date Posted:
9/12/2024
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Location:
100-Central Office
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Date Available:
24-25 School Year
TECHNOLOGY HELP DESK SUPPORT SPECIALIST
Qualifications:
- Help desk support and/or customer service experience required
- PowerSchool Student Information System experience preferred
- High degree of broad technical aptitude preferred with the ability to clearly communicate technical solutions in a friendly and helpful manner to a non-technical audience
- Strong skills in human relations, problem solving, decision making, organization, and communications
- Strong telephone skills and friendly service-oriented demeanor
- Ability to lift up to 25 pounds
- Ability to sit for 7.5 hours daily
Fair Labor Standards Act Status: Non-Exempt
Reports to:
Director of Technology
Job Goal:
The Help Desk is responsible for providing end user support to ensure the efficient use of all operational and instructional technologies.
Performance Responsibilities:
- Receives all district calls, emails, and work orders for technology support
- Provides Tier 1 & 2 support directly to all end users via phone and email
- Provide Tier 1 support for PowerSchool Student Information System.
- Maintenance, assignment, and escalation of help desk work orders
- Management of special projects, services, and initiatives for staff & students
- Work closely as a team with technology services department to become and remain knowledgeable of all systems and services
- Provide limited/moderate tech support for Central Office staff.
- Other duties as assigned
Terms of Employment:
The Help Desk staff will be employed for twelve-month positions. The salary and work year will be established annually by the Board of Education.
Evaluation:
The Help Desk staff will be evaluated by the immediate supervisor, using the Independence School District Technology Staff Performance Based Evaluation.