SUMMARY: The Help Desk Technician will provide the first line of support for network, computer, and systems users. Support will be accompanied with creating, maintaining and distributing documentation related to user need and function throughout the company. This role will support the IT staff with user related projects and provide insight on systems and performance dealing with end user hardware. Hardware for support will include, but is not limited to, the following: desktops, laptops, printers and mobile devices. Commitment to and support of the Company Core Values are key to success in this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Use of standard business equipment, computer systems and programs is required. Certifications will be evaluated as needed.
EDUCATION and/or EXPERIENCE: Bachelor’s Degree and experience in an IT Help Desk environment. Professional experience with the following is required: Wireless Networks; Windows 10; Mac OS 10.6+; and MS Office Products.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write different reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, co-workers, and customers in a positive and professional manner.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duty of this job, the employee is regularly required to use hands, fingers, handle, and/or feel and talk and/or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Overnight travel by airplane and or automobile may be required.
WORK ENVIRONMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.
NOTE: This job description identifies the general nature and scope of work to be performed. Independent Can reserves the right to revise all or any part of this job description and to add or eliminate essential job functions at any time. Designation of any job duty as an essential function is not intended as an assurance or guarantee that a team member has any right to perform the particular job duty, except as required by Independent Can. This job description is subject to change based on the needs of the position and/or the Company.
Help Desk II Requirements: Support and demonstration of exceeding the Core values of Independent Can Company. Advanced level of training and certification in the I/T field (A+, Security+, CCNA, MCSE). Strong analytical and troubleshooting skills that does not require many escalations to next level personnel.