Help Desk Technician I

Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank’s local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.

Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.

Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more! 

If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!

• Assist with the administration and auditing of employee access within internal and third-party systems as well as reporting any findings during the quarterly audit to the IT Help Desk Manager.
• Serve as the first point of contact for end users looking for technical assistance via email, phone, Teams and in-person.
• Monitor and triage support requests through an internal help desk platform, routing requests to the correct technicians.
• Assist with the installation and maintenance of hardware to support end user activities. Travel to sites will be necessary on occasion to provide support.
• Maintain and update technical documentation, including knowledge base articles and internal processes.

Qualifications

• Knowledge of Windows, Active Directory and Microsoft Office
• Experience with PowerShell and Python a plus.
• Experience installing and troubleshooting computer hardware and software.
• Ability to diagnose and resolve basic technical issues.
• Attention to detail, memory of patterns, and interest in problem-solving.
• Excellent verbal and written communication skills.
• Must be detail oriented, well organized and self-motivated.
• Ability to work in a fast-paced environment and manage time efficiently between multiple priorities.
• Flexibility and desire to learn new skills as they become applicable.

Education/Training/Experience

• Minimum of 1-year experience in an IT support role
• High school diploma, GED, or equivalent

Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.