Help Desk Technician

We are on the lookout for a Help Desk Technician to join our growing team!

Who are we?

Moatable is a forward-thinking, user-focused SaaS company that is passionate about creating groundbreaking solutions and pushing the boundaries of what's possible. With a diverse and talented team, we foster a collaborative environment where creativity and out-of-the-box thinking thrive. As a leader in our industry, we are seeking a highly motivated Help Desk Technician to join our team and drive growth within the industry! Join us on our exciting journey and help shape the future of technology!

What’s the job?

We are looking for a tech-savvy individual to be responsible for providing technical assistance with computer systems, hardware, and software in our Phoenix, Arizona office. As a Help Desk Technician, you are responsible for responding to support ticket requests and offering technical support to customers using computer systems, hardware, and software. To be successful, you should be well-versed in all aspects of computer systems configuration (Windows and Mac), set up, and maintenance. You should also have excellent interpersonal and communication skills.

• Responding to ticket requests on the phone, via email, in person, or through remote access.
• Walk the customer through the problem-solving process.
• Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Guiding other staff in troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods and self-help resources.
• Writing and editing technical documentation.
• Running reports and analyzing common complaints and problems.
• Coordinating with third-party vendors to maintain service levels.

What are we looking for?

• 1-2+ years in help desk support or customer service
• Associate’s degree in computer science or equivalent experience
• Strong knowledge of computer systems, hardware, and software (Windows & Mac)
• Proficiency in office automation tools, remote assistance applications, and Microsoft O365 user management/Azure AD
• Ability to diagnose and resolve basic technical issues
• Tech-savvy with a willingness to learn new technologies
• Excellent problem-solving, analytical, and teamwork skills
• Strong communication and interpersonal skills; Mandarin a plus

Anything else? Absolutely! Benefits and Perks:

This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and supportive! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights:

• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer paid time off so that you can achieve a healthy work-life balance.
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day. 
• What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness. 

Join our growing team and let’s have fun building this business together!