CPSFL has an exciting opportunity for a Help Desk Technician for a full-time position. This is dual position that will work as a Help Desk Technician for four days out of the week and as an admin to the Digital Inclusion Program for one day. The Help Desk Technician will work in providing consultation, support, and training to end-users of computer or other technology-based systems. The Help Desk Technician provides support for hardware, applications and operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users. Install and maintain computers, servers, operating systems, and software. Create, delete, modify, and maintain user accounts, security groups, and distribution groups. Monitor backups and other server processes and correct any problems that arise. Monitor email servers and troubleshoot email issues. Monitor network security and access. Function as the first level of help desk support and problem solving for end users. Install and maintain the local internet infrastructure for phone/data service. Asset management and IT purchasing. In addition this position will assist the Digital Inclusion Program once a week by performing administrative duties such as scheduling, organization and management of assets.
Qualifications:
- High school diploma, Bachelor’s degree preferred, may exchange years of education with years of experience.
- Possesses effective computer skills & communication skills with a focus on customer service.
- A+ or Network+ certification a plus
- Microsoft and/or Cisco certifications a plus
- Salesforce experience a plus
Knowledge, Skills, and Abilities:
- Familiarity with technology hardware/software, troubleshooting technology issues, and knowledge of technology-related resources
- Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
- Ability to provide one-on-one support with appropriate and timely follow up
- Ability to provide excellent customer service, establish appropriate boundaries with clients, and to demonstrate innovation and flexibility
- Software troubleshooting and installation;
Key Responsibilities:
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SUPPORT: Provide hands-on and phone support including, but not limited to, computer and printer troubleshooting, installation and support.
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COORDINATION: Work with telecommunications, network, hardware and software vendors to troubleshoot and resolve issues as they arise.
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COMMUNICATION: Communicate and document to Senior Leadership and stakeholders appropriately.
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ADMINISTRATIVE: Administrative tasks including but not limited to ordering hardware and software, maintainingapplicable licenses, writing check requests and managing IT inventory.
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DATA COLLECTION: Collect documentation for DIP clients and community stakeholders.
Compensation and Benefits:
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Compensation: $26/hr
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Generous Paid Time Off: Our company provides an exceptional paid time off package, including ten paid holidays, a fully paid week off from Christmas to New Year, as well as the accumulation of vacation, sick, and personal time right from the beginning of your employment.
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Benefits and Benefit Bucks: At CPSFL, we value the well-being of our employees and offer a comprehensive benefits package that covers various aspects of health and welfare. We understand that every employee has unique needs, which is why we provide monthly Benefit Bucks dedicated to health benefits. With up to $185.00 per pay period (Semi-Monthly), you have the flexibility to personalize and choose the health benefits that suit you best.
Our benefits package includes medical, dental, vision, life, and disability insurance coverage. We also offer a 403(b) retirement plan with a matching contribution of up to 5%, enabling you to save for your future.
To support your overall well-being, we provide an Employee Assistance Program (EAP) and extend legal and financial services. Additionally, we recognize the importance of pets in your life, and thus offer pet insurance to cover their medical needs.
CPSFL fosters an environment that supports equity in race, gender, religion, diversity and inclusion at the individual, organizational and community levels in service to our mission.
We are an equal opportunity employer and a drug-free workplace