Help Desk Technician

$300 Sign-On Bonus After The Completion of the 90-Day Probationary Period

JOB DESCRIPTION

Summary/Objective 

The Help Desk Technician assists the IT Supervisor in providing excellent and timely technical assistance to the company’s end users, including but not limited to hardware/software troubleshooting, laptop/desktop installations, and end-user education. They are responsible for maintaining and coordinating department-related tasks to ensure efficient workflow throughout the entire organization.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides technical support on all IT-related matters.
• Acts as the first point of contact for technical inquiries presented by internal departments regarding workstations, printers, and networks.
• Classifies, records, and monitors the system alerts and responds accordingly through service tickets.
• Responsible for setting up, terminating, configuring, and maintaining new workstations, laptops, and mobile devices.
• Coordinates with the IT Supervisor to ensure requests are worked on with proper resource for quick and efficient workflow.
• Communicates with users to determine root cause and provide resolution for software and hardware issues.
• Handles daily service requests and provides the necessary updates.
• Monitors and maintains the company’s network infrastructure, including routers, switches, and wireless access points.
• Assists in managing user accounts and permissions, ensuring compliance with company policies.
• Provides training and support for end-users on various software applications and IT best practices.
• Maintains and updates IT documentation, including user manuals and standard operating procedures.
• Ensures timely backup and recovery of critical data and systems.
• Assists in the implementation and support of IT projects and initiatives.
• Stays current with the latest industry trends and technologies to provide innovative solutions.
• Performs other duties as assigned.

Competencies

• Strong communication skills.
• Leadership/Ownership.
• Decision-making, analytical thinking, and problem-solving.
• Ability to multitask and adapt to system changes.
• Technical capacity.
• Thorough attention to detail.
• Customer service orientation.
• Ability to work independently and as part of a team.
   

Supervisory Responsibility 

This position has no supervisory responsibility.

Work Environment 

This job is fully onsite. May require availability of on-call support outside regular business hours.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role, and the employee must be comfortable with sitting in front of a computer for an extended period. 

Position Type/Expected Hours of Work 

This is a full-time position. Days and hours of work are Monday through Friday (hours to be specified). Evening and weekend work may be required as job duties demand.

Travel 

Travel may be expected for this position.

Required Education and Experience 

A High School Diploma or GED and a minimum of one to two years of related work experience. 

Preferred Education and Experience 

A Technical or associate’s degree in information technology or a related field. Professional certifications such as A+, Security+, Network+ are a plus. Knowledge with the following technologies: Windows 10, Windows 11, ticketing system, Net gate/Pfsense, Extreme CloudIQ, G-Suite, security systems including access control and camera surveillance, iOS, wireless networking, computer imaging, and experience with MDM solutions. Like Android Enterprise. Experience working in a warehouse or manufacturing environment.

Additional Eligibility Qualifications 

None

Work Authorization

Must have legal authorization to work in the United States. 

AAP/EEO Statement

Midwest Distribution provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Help Desk Technician Duties, responsibilities and activities may change at any time with or without notice. 
 
 What We Offer

• Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review
• Annual Perfect Attendance gift card Ceremony
• Casual Work Environment 
• Employee Assistance Program 
• Employee Birthday Celebration with Gift Card Distribution 
• Employee of the Month Celebration 
• Generous Paid Time off Program 
• Insurance Coverage which includes Medical, Dental, Vision and Life Insurance
• Monthly Company Activities and Celebrations
• Monthly Manager Lunches 
• Paid Holidays 
• Potential for Advancement
• Spotlight Employee Recognition 
• 401(k) with Employer Match

Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.  

Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.  

Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.  

Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.