Help Desk Technician

At LendingPoint, we believe that everyone deserves to feel the power of possibilities. As an online fintech company, we’ve created advanced consumer, small business, and merchant point-of-sale lending solutions to unlock access to affordable loans and empower those working to build their financial potential. By creating technology that sees your potential, we’re driving a better lending and borrowing experience by finding more reasons to say “yes.”

More than just a job, LendingPoint is an exciting career choice where you’ll bring your expertise and experience to a talented team focused on fostering positive new customer experiences that inspire loyalty.

Are we speaking about you?  Then keep reading.

What’s in it for You?  

• Great compensation + bonus potential 
• Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more!  
• COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE for most medical plans! 
• Team Oriented Fast-Paced Fun Environment 
• Dedicated and experienced Management Team 
• High Lending Capabilities 
• On-going sales training and investment in our employees

What You’ll Do Day to Day: 

• Serve as the first point of contact for employees/users seeking technical assistance over the phone, via email, computer chat, or in person.
• Provide exceptional technical assistance with a positive, helpful, and customer-service oriented attitude at all times.
• Manage Help Desk tickets in a timely manner.
• Respond to users who have computer, telephone and office equipment related inquiries in a timely manner.
• Analyze user inquiries, perform necessary research, and provide solutions to complex end-user problems, or appropriately escalate to higher tier resources for resolution.
• Perform troubleshooting techniques through diagnostic techniques and pertinent questions to resolve technical hardware and/or software issues.
• Determine the best solution based on the issue and details provided by the user.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Participate in new user/terminated user process management which includes but is not limited to setting up or removing computer hardware, software, and user accounts.
• Maintain inventory of system hardware based on work log volume and usage needs and make recommendations to improve department efficiencies.
• Document processes and procedures for various IT Department needs
• Identify and suggest possible procedural improvements.
• Image computers manually or using imaging software.
• Respond to on-call system related issues (e.g., software, computer and building access).
• Support conference room/AV management equipment needs.

Background & Experience:  

• High school diploma is required.
• 3+ years of strong helpdesk and customer service experience.
• 2 Years of professional experience in operating system configuration.
• 2 Years of professional experience in equipment troubleshooting.
• Working knowledge of personal computers (Windows, MacOS).