Job Title:        Help Desk Technician

Reports To:    Director of Technology Services

 

This is a non-exempt exempt position with primary responsibility for providing information technology assistance to SIHO employees. Conducts needs assessments and develops approaches to enhance user support capabilities.

 Brief Description of Duties:

• Provide computer/network support relating to software and hardware requests.


• Add and maintain users on the network by ensuring minimum necessary role-based access and maintaining standardized configurations.


• Install workstations and printers.


• Gather bid prices on equipment and supplies.


• Provide guidance on upcoming needs of the SIHO computing environment which would require purchase of additional hardware or software.

 Minimum Skills Requirement:

• Demonstrated experience supporting Microsoft 365 services.


• Demonstrated experience with LAN/WAN networking protocols and equipment.


• Demonstrated experience with Personal Computer hardware and software trouble- shooting, installation, and repair.


• Strong oral and written communication skills.


• Strong problem solving and analytical skills.


• Post-secondary education or equivalent experience in computer technology.


• Ability to work at a self-directed pace in a changing, multi-task environment.


• Ability to provide leadership in a team environment.


• Professional appearance and presence.


• Ability to maintain strict confidentiality.

 Other:

• (Internal candidates) Current SIHO performance evaluation of at least “3” (Performance achieved requirements of job.)


• Comptia A+ or equivalent technical certification preferred.