Help Desk Technician

Position Summary: This position is located in the Administration / Information Technology (IT) Department at the Northeastern Tribal Health System, Miami, Oklahoma. This person serves as the Help Desk Technician for the facility.

Position responsibilities:

• Provides "first-tier" support to end users hardware by receiving support requests from users having problems using computer software and hardware or inquiring how to use specific software.
• Reviews procedures used by user to determine source of error. Answers inquires by providing problem resolution.
• Interacts with other Information Technology staff to restore service and/or identify and correct core problems.
• Determines whether problem is caused by hardware such as network adapter, printer, cables, or telephone.
• Resolves core problems behind user complaints.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• General travel to attend meetings, seminars, and to provide technical assistance.
• Other duties as assigned.

Essential skills and experience:

• Knowledge of computer and telecommunications hardware and related software and a working knowledge of the design techniques for the development and implementation of information systems.
• Must have knowledge of current healthcare industry Privacy Act and security requirements according to the HIPAA guidelines.
• Incumbent must have knowledge of networking principles.
• Incumbent must have experience and knowledge of Windows desktop and Microsoft Office.
• Excellent interpersonal and communication skills.
• Problem analysis and problem resolution at both a strategic and functional level.
• Detailed and timely documentation of tickets and tasks.

Valued but not required skills and experience:

• A+ certifications or equivalent industry recognized helpdesk certification
• 3 years of experience in the IT field
• Associate’s degree in Information Technology, or related field.
• IHS related knowledge - knowledge of IHS Resources & Patient Management System (RPMS), and the IHS Electronic Health Record (EHR) highly desirable.
• Certifications, Licensures

Reporting to this position: N/A

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing duties of job, employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/ or move up to 80 pounds.

Work Environment: The noise level in the work environment is usually moderate.

Indian preference applies. Applicants can submit an application, resume with a cover letter, and a copy of CDIB or Tribal membership card (if applicable) to Northeastern Tribal Health System, Human Resources Director, Audrey Fenoughty , P.O. Box 1498 Miami, OK 74355, faxed to (855)745-3601, or emailed to audrey.fenoughty@nthsclinic.com . Selection of the qualified applicant is contingent upon drug screen and background check. Applications will be accepted until position is filled.

• Monday-Friday
• Minimal overtime
• FREE Health and Life insurance to NTHS employees.
• 10 hours of personal leave (Annual and Sick) is accrued bi-weekly.
• 6% total match on 401K

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