Global IT and Risk Specialist (IT Support Specialist)

LOCG LLC, headquartered in Seattle, WA., Is a premier federal professional services company, primarily providing facility support management, staffing and recruitment, information technology, and security services to governmental agencies.

LOCG LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

LOCG LLC is seeking entry-level IT support specialists to join the Global IT and Risk management team, in your role you will assist LOCG, in the implementation of databases, updating of databases, Information Technology workflow management and analysis, inventory tracking, and risk assessment management. You must maintain knowledge of systems such as Deltek Costpoint, Deltek TMS, Salesforce, and other systems as necessary to maintain a productive and effective internal customer experience.

Responsibilities:

• Provide Tier I and Tier II customer service and technical support to end-users for hardware and software


• Consulting with IT managers and other departments as required.


• Providing IT assistance to staff and customers.


• Training end-users on hardware functionality and software programs.


• Resolving logged errors promptly.


• Monitoring hardware, software, and system performance metrics.


• Updating computer software. as well as upgrading hardware and systems.


• Maintaining databases and ensuring system security.


• Documenting processes and performing diagnostic tests.


• Keeping track of technological advancements and trends in IT support.


• Performing project management updates in databases and systems


• Other IT and Risk related duties as necessary 

• A bachelor's degree in computer science, information technology, or similar. *


• 3-5 years of experience as an IT support specialist.*


• Exceptional ability to provide technical support and resolve queries.


• In-depth knowledge of computer hardware, software, and networks.


• Ability to determine IT needs and train end-users.


• Proficiency in IT helpdesk software, such as Freshservice and SysAid.


• Experience in documenting processes and monitoring performance metrics.


• Advanced knowledge of database maintenance and system security.


• Ability to keep up with technical innovation and trends in IT support.


• Exceptional interpersonal and communication skills.

*Although the qualifications are highly recommended but not required: the LOCG Global Talent Acquisitions team will aim to ensure that the best possible candidates are selected using tradeoff analysis.

This position has a start date of Federal FY 2025(OCT 2024)