Facilities and IT Support Technician

Koozie Group

If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. 

We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®!

Great reasons to join Koozie Group:

• People-first culture
• Flexible schedules
• Great benefits, including:
  • Medical HSA and HRA plans
  • Flex spending accounts
  • PPO dental
  • VSP vision
  • Employee assistance program
  • Employer-paid life insurance
  • 401(k) with employer match
• PTO (Paid time off)
• Advancement opportunities
• Tuition reimbursement
• Employee referral bonus program
• Employee recognition program
• Employee charitable giveback program (up to $250 value)

Job Summary:

We are looking for an experienced and customer-focused Desktop Technician to join our team. The ideal candidate will have at least 5 years of hands-on experience in desktop support, demonstrating a strong grasp of desktop hardware, software, and networking. You will be responsible for delivering advanced technical support, resolving complex issues, and ensuring the seamless operation of our IT infrastructure. This role involves providing support in various environments, and collaborating with manufacturing teams to address technical needs. The customer service prospective and personality is equally as important as the technical capabilities in performing to a high level in this position. This position is on-site at our Sleepy Eye, MN facility and is not remote/hybrid.

Key Responsibilities:

• Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
•  Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Ensure that new systems are integrated smoothly into the organization’s infrastructure.
•  Offer advanced support for both Windows and macOS operating systems, as well as enterprise applications.
• Address high-priority incidents promptly and efficiently. Ensure that issues are resolved in a timely manner to minimize downtime.
• Perform regular maintenance including system backups, software updates, and hardware repairs.
• Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for future reference.
• Work closely with IT team members and other departments to tackle complex technical problems. Contribute to IT projects and initiatives as needed.
• Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.
• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
• Collaborate with vendors and service providers for repairs and upgrades.
• Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.

Qualifications/Skills:

• At least 5 years of experience as a Desktop Technician or in a similar IT support role.
• A degree in Information Technology or a related field are preferred but not required.
• Proficiency in Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite.
• Strong understanding of network fundamentals.
• Experience with Active Directory, Group Policy, and remote desktop tools.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated commitment to high-quality customer service and support.
• Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.