The right individual for this exceptional position will be responsible for the support of our executive leadership team. This is a unique opportunity to join a talented and dynamic team that is highly valued by SNC for their creativity, attention to detail and impeccable customer service.
This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.
Technical responsibilities include (but not limited to) support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.
As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.
Essential Functions:
- Practice exceptional customer service
- Excellent communication capability
- Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
- Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
- Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
- Provide mentorship and knowledge share for enhanced team efficiency and effectiveness
- Schedule flexibility to work a range of shifts, including weekends and night shifts and support on-call support requests.
Primary Responsibilities Include:
- Responsible for executive level technical support
- Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
- Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
- Maintain/Support/Deploy IT hardware and software for executive staff
- Support strategic and executive offsite events
- Discover and conduct research on potential technology
- Maintain proficiencies with the latest technologies. Evaluate new technologies and the application within the SNC environment
- Technical support of advanced automation and IOT devices
- Support and prepare technology needed for international travel
- Other duties as assigned
Must-haves:
- Associate's Degree in a Computer Science field with 10 or more years of relevant experience
- 2 or more years in a Lead role
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
- Team focused with the capacity for knowledge sharing and team leadership
- Strong written and verbal communication skills with end users and leadership
- Drive to maintain current knowledge of industry trends and potential impact on the business
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Ability to manage small to medium IT projects
- In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services including: Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
- The ability to obtain and maintain a Secret U.S. Security Clearance is required
Preferred:
- Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) a plus
At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.
At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.