Deposit Support Services and Fraud Manager- Damariscotta

Function:  

Deposit Support Services: Lead the activities of the Deposit Support Services Department to ensure operations functions and processes are implemented in a customer centric fashion. This includes Deposit operations, electronic banking operations and payment operations. Prepare management reports, develop staff, work with auditors and assist in projects as needed. 

Fraud Department: Manage the Fraud Associates to protect both the customers and the Bank from harm related to external fraud. Educate others on fraud and ensure systems are monitoring fraud appropriately. 

Duties:

• Through the Deposit Support Supervisor, provide leadership to the DSS Team. 
• Directly Manage the Fraud Associates.
• Establish and maintain an efficient and productive working environment within the departments based on continuous and effective staff communication. Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance 
• Successfully interact with all bank staff to improve accuracies and efficiencies and provide the highest degree of customer service
• Through management of Deposit Support Supervisor and Associates, develop and administer processes and procedures to ensure efficient and customer-friendly workflow in all aspects of Operations 
• Manage the bank’s current suite of electronic services including vendor relations
• Manage the bank’s core deposit platforms (Silverlake and Argo)
• Investigate and recommend new electronic and deposit banking products and services and/or upgrades to current products and services
• Manage implementation and upgrades of any approved products and services
• Manage the operations of various bank payments
• Stay abreast of all electronic banking and payments methods and trends
• Manage the bank’s Debit Card Portfolio, including analyzing income and expense with the goal to grow the portfolio and the related income while keeping expenses in check
• Manage implementation and upgrades of any approved products and services
• Manage the day to day operations of the bank’s ATM fleet with branch operations
• With the Fraud Department, ensure that all fraud alerts through various third party systems are reviewed and decisioned in a timely manner.
• Provide fraud education to staff and community members. 
• Work with internal stakeholders to follow up on fraud situations to prevent the Bank for monetary harm. 
• Involve legal and law enforcement in fraud situations as needed. 
• Stay abreast of fraud trends and participate in fraud training and MBA fraud calls. 
• Manage the Fraud/Forgery GL account. 
• Manage the fraud mitigation efforts surrounding electronic services, including ATM/DEBIT card fraud
• Manage all audits and assessments of the bank’s electronic banking systems, deposit operations and payments
• Develop and maintain applicable policies and procedures 
• Manage accurate reporting to support the bank’s electronic banking environment
• Perform additional duties as requested

 EDUCATION, TRAINING AND EXPERIENCE:

• High school degree or equivalent required.  
• A minimum of five years in banking operations or similar experience 
• Extensive knowledge of computer operating systems, spreadsheet and word processing software in a WINDOWS operating environment is required 
• Knowledge of core banking and online banking systems desired
• Banking and business skills (marketing, sales) combined with knowledge of Internet-based computer applications and services
• Supervisory training and experience.