Tier 2 Helpdesk Technician

Title: AV/VTC Technician – Junior (SCLS)

Location: Washington, D.C. (Pentagon)

Clearance: Secret

Responsibilities:

• Maintain and troubleshoot a wide variety of VTC equipment to include cameras, microphones, audio and video playback, recording, and duplication devices


• Conduct routine operational tests and fault isolation on AV/VTC systems and equipment


• Perform regular Preventative Maintenance inspections of AV/VTC equipment


• Reserve, schedule and set up audio visual equipment as required


• Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables to meet customers' requirements for events and functions


• Integrate customer devices with conference room equipment, monitor sound feeds to ensure quality, test and resolves equipment issues, maintain inventory of equipment


• Coordinate requirements with customer and distant-end, using the appropriate software to update reservations database


• Coordinate and Schedule ATC & VTC Bridge connection requests and send connection detail information to customers as well as perform, connection testing with far site participants


• Work through and complete assigned tickets

Requirements:

• High School Diploma with 3 years of help desk experience


• Active DoD Secret security clearance


• Excellent communication skills


• As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks

Desired Experience/Skill Set:

• DoD 8570 IAT Level II certification


• InfoComm Basic


• AV (InfoComm) – Certified Technology Specialist (CTS)


• AV (InfoComm) – CTS-I (AV System Installation Specialization)


• AV (Q-Sys) – Level 1 and Level 2 certification

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled