Staff IT Support Specialist - NorthBrook IL

Great Place to Work Certified, October 2024 - October 2025 USA

Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day to day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole.  

The ideal candidate will be inspired to make a large impact and contribute to Smartbiz’ success, all while balancing scrappiness and an eye for opportunities to improve.

Candidates must be located in the Chicago Illinois (NorthBrook) area or willing to relocate. This is an on-site position with all 5 work days a week in office.

How You Will Make An Impact:

• Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers.  
• Maintain essential IT operations, including cloud email systems, desktop and server operating systems, Microsoft AD, security tools and other general software applications, on-site servers, routers, switches, WiFi, laptops, desktops, etc.
• Serve as the subject-matter expert supporting primarily Windows servers, AD, Windows Desktop systems and applications as well as Mac OS X, and web based software applications including Microsoft O-365 and Google Workspace.
• Provide advanced support for all internal applications and systems as well as research and evaluate emerging technologies, hardware, and software.
• Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.)
• Work towards automation on repetitive IT tasks and improve on internal IT systems and processes
• Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach 
• Draft and maintain both procedural and technical documentation
• Work cross-functionally and be an integral part of the growth of SmartBiz

Deliverables You Will Be Measured On:

• Ability to maintain composure in stressful situations
• Ability to follow company and department policies and procedures  
• Project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision
• Retrospectives: you enjoy understanding what could have been done better/differently and how to incorporate those learnings into your work

What We Are Looking For:

• 7+ years progressive experience in IT Support.
• Extensive experience working with different operating systems including Windows Servers, Windows Desktop OS and Mac OS  
• Ability to prioritize and manage several milestones and projects efficiently
• Experience in administration of MDM and endpoint management systems
• Deep working knowledge of helpdesk system administration and acumen.  JIRA and Confluence preferred
• High competency in cloud-based SaaS tools like Google Workspace, Microsoft O365, Remote Desktop Server, Ring Central, etc.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Strong ability to process and retain highly technical information
• Experience with Asset Management, Procurement, and Vendor management tools/methodologies
• Innate customer focus and ability to interact with end users at every level all the way to C-suite
• Experience with Google meeting rooms, A/V setup and running All Hands meetings when needed
• Will require occasional evening or weekend work for system/software updates

Bonus Points if you have:

• Experience with Dell Securityworks
• Current Microsoft, Google, JAMF and/or OKTA certifications
• Hands on experience with CloudFlare
• Running cloud-based Windows Servers
• Experience with AWS
• Experience being a project or team lead.  (Not looking for an IT Manager with no recent extensive hands-on experience)

Opportunities & Benefits We Will Provide:

• Help redefine small business banking
• Competitive salary and equity in a fast-growing start-up
• 100% paid medical, dental, and vision benefits for employees and their domestic partners and dependents
• 100% paid life and disability insurance
• Flexible vacation policy
• 401k plan

More About SmartBiz Bank:

• 60% + of the loans funded by our banks are for women-owned, minority, or veteran businesses
• Great Place to Work Certified, 2022 - 2025
• American Banker's Best Places to Work in Financial Technology in 2017, 2020, 2021, 2022, and 2023
• Rated "excellent" by TrustPilot review website
• The company has raised $47 million in venture funding. Investors include Venrock, Investor Growth Capital, and First Round Capital.