Senior IT Support Specialist
Hammond Lumber Company
On-site
Belgrade, Maine, United States
Hammond Lumber Company, voted 2024's Best Places to Work in Maine, is seeking a Full-Time Senior IT Support Specialist for our Belgrade, Maine location.
- Provide second level technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
- Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
- Assist in setting up and configuring workstations, printers, mobile devices, and other peripherals for employees.
- Assists management in identifying opportunities for process improvement within the department.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency.
Benefits:
- Medical Insurance & Prescription Drug Plan
- Dental Insurance
- Flexible Spending Account
- Employee Purchase Discount
- 401(k) Plan
- Discretionary Bonuses
- Paid Holidays
- Paid Time Off
- Volunteer Time Off
- Group Life and Accidental Death & Dismemberment Insurance
- Short Term Disability Insurance
- EAP and Work Life Plan
- Paid Parental Leave
- Employee Outings
- Employee Charge Accounts
- AFLAC Supplemental Insurance
Requirements
- Associate degree (or higher)
- 4+ years of technical support experience
- Ability to travel to other sites and work after hours when needed.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
- Apply critical thinking skills to solve business problems.
- Experience with M365, Windows Server and Desktop OS’s, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server.
- Experience managing and supporting enterprise technology solutions.
- Strong understanding of WAN, LAN, and WLAN technologies.
- Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software.
- Knowledge of Cybersecurity and PCI Compliance preferred.