Senior IT Support Consultant Job

Are you looking for a high energy, strategic, and fast-paced position as a Senior IT Support Consultant?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical outcomes!

Relias provides software and services to more than 10,000 healthcare organizations and providers, addressing the primary concerns of recruiting, retention, risk mitigation, compliance, and the move from fee for service to value-based reimbursements. In addition to unrivaled content, Relias offers pre-hire assessments and in-depth analytics that allows for the demonstration of skill and performance, resulting in better patient, resident and client outcomes, as well as better financial results. We are passionate about our product and our clients; what we deliver is truly something you can be proud to represent.  Our clients think so, too – we proudly boast a retention rate close to 100%! 

WHAT CAN RELIAS OFFER YOU?

• Competitive base salary & generous bonus opportunity


• Fantastic health and wellness benefits package, including an outstanding 401k match, an unlimited PTO program, and paid holidays, including your birthday! 


• Comprehensive two-week onboarding program – a great introduction to our company, customers and culture!


• Growth and career advancement opportunities!
  
  
  
  • Integrated 15 acquisitions over the last five years
  
  
  • 20%+ annual employee promotion and transfer rate
  
  
  
  

WHAT YOU’LL BE DOING:

·         Providing advanced onsite and remote IT support for computers, phones, printers, and software applications (Office 365, Webex, VPN).

·         Diagnosing, troubleshooting, and resolving all software and hardware calls/support tickets that are assigned to the team.

·         Working to solve complex computer issues independently and with the Helpdesk team.

·         Be a point of escalation for Helpdesk for more advanced issues.

·         Assisting in the development, documentation, and communication of better practices and procedures and techniques to ensure that the team is providing the best possible service to our customers.

·         Planning and executing allotted work within deadlines and maintain records of daily tasks.

·         Acting as triage for all technical issues that arise in the environment.

·         Installing, configuring, upgrading, maintaining, and supporting desktop systems based on customer service requests.

·         Maintaining a high level of proficiency in using helpdesk systems and tools.

·         Interacting professionally with clients exhibiting strong customer service skills.

·         Prioritizing customer requests from IT Helpdesk and own the request through resolution.

·         Maintaining accurate documentations for system installations, configurations, and upgrades.

·         Providing training and guidance for new technology roll outs to end users.

·         Loading and configuring computers for new employees and computer refreshes.

·         Assisting System Administrator with Active Directory, DHCP, DNS, SCCM, and other server infrastructure tasks.

·         Various duties as assigned by management.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

·         Bachelor’s degree or equivalent experience required.

·         Two years’ experience in a desktop service or help desk role.

·         One-year system administration experience, including SCCM.

·         Working knowledge of Active Directory administration, including DNS.

·         At least one-year experience with computer imaging concepts (SCCM, MDT, WDS)

·         Ability to manage multiple tasks and projects with different priority levels.

·         Adaptive and troubleshooting capabilities

·         Strong communication and interpersonal skills

·         Strong customer service skills and adapt to servicing a varied customer base

·         Strong drive and work ethic to complete tasks and projects in a timely manner.

·         Motivation and ability to learn new technologies quickly.

·         Able to communicate effectively (written and oral) with team members and management.

·         Ability to work with minimum supervision or independently.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 30137