Regional IT Support Engineer (39038)

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

Who We Are:

Trivium Packaging is a global leader in metal packaging with more than 60 locations worldwide and employs close to 8,000 people. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care and premium beverages.

At Trivium, people are the driving force in all our successes by bringing expertise and talent to help us stand out, achieving excellence through their commitment and drive, and maintaining a focus on continuous improvement in everything they do. Together, our goal is to be the number one choice for customers seeking sustainable metal packaging solutions.

Job Summary:

The core responsibility for the Regional Support Engineer is to take care for the day-to-day operation, end users support, and maintenance of the regional Infrastructure devices and applications. The person is the key interface with the plants’ management and is responsible to ensure IT solution deployed on location is relevant for the business, focusing on user experience while conforming to all central IT standards.

Job Duties:

• Responsible for providing first and second level support and continuous improvement of IT services.


• Provide general IT support and serve as a single point of contact for multiple locations and users.


• Monitors and maintains computer systems and networks.


• Act as a key contributor to ensure successful deployment of Global and Regional IT software and infrastructure.


• Trouble shoot problems and equipment repair and replacement.


• Perform all other job duties as assigned.

Qualifications and Experience Requirements:

• Relevant associate degree, and certification preferred


• 3+ years relevant industry experience with focus in manufacturing environments and systems is preferred


• Sound understanding of IT best practices and ability to learn


• Good understanding and supporting of basic network topology, switching in warehouse/plant operating environment, access points, IP, and DNS routing


• Excellent knowledge in supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10/Win11, Active Directory, Windows server 2012-2022, remote desktop, terminal server, virtualization, SCCM and InTune)


• Excellent knowledge in supporting hardware (laptops, desktops, and printers)


• Experience working in IT ticketing system such as ServiceNow or Remedy preferred


• Ability to administer and setup domains, group policy and users in Active Directory


• Approachable, friendly, accountable, and put business continuity and impact first


• Ability to objectively analyze information and draw a rational conclusion. Be a thought-leader in day-to-day interactions


• Ability at times to work in a collaborative global team


• Natural problem solver, flexible and able to prioritize tasks under pressure


• Desire to grow and take on additional responsibilities


• A valid driver license, and ability to travel to other US location between 10%- 15%


• Broad knowledge of technical best practices to plan and deploy new solutions.


• Excellent written and verbal communication skills

Work Environment:

This position will primarily work in an office environment where sitting for prolong periods of time and using a computer, telephone and other office electronics are critical. This position will also need to visit the various plant locations and spend time out on the plant floors where moving machinery produces noise. Some lifting, carrying, climbing ladders or working on platforms greater than 13 feet/4 meters is necessary.

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.