IT Support Technician
Hofstra University
On-site
Hempstead, New York, United States
Qualifications
Bachelor’s degree in computer science, computer engineering, business information systems, or related field required. Minimum two years of practical experience in service-desk environment and end-user support and troubleshooting. Experience installing, configuring, maintaining, and supporting software across a wide variety of platforms. Demonstrated excellence in customer service, interpersonal, telephone, organizational, oral/written communication, as well as demonstrated problem-solving skills and analytical thinking. Must be detail oriented, with exceptional time management and project management skills. Must have the ability to lift and move light to heavy IT equipment.
Preferred Qualifications
Experience with building and maintaining databases in Microsoft Access or similar database management systems preferred. Experience with ServiceNow, learning and curriculum management tools such as Canvas and one45 and scripting languages such as shell and python) a plus. Experience in an academic environment that supports faculty, staff, students, and administrative users.
Bachelor’s degree in computer science, computer engineering, business information systems, or related field required. Minimum two years of practical experience in service-desk environment and end-user support and troubleshooting. Experience installing, configuring, maintaining, and supporting software across a wide variety of platforms. Demonstrated excellence in customer service, interpersonal, telephone, organizational, oral/written communication, as well as demonstrated problem-solving skills and analytical thinking. Must be detail oriented, with exceptional time management and project management skills. Must have the ability to lift and move light to heavy IT equipment.
Preferred Qualifications
Experience with building and maintaining databases in Microsoft Access or similar database management systems preferred. Experience with ServiceNow, learning and curriculum management tools such as Canvas and one45 and scripting languages such as shell and python) a plus. Experience in an academic environment that supports faculty, staff, students, and administrative users.