At YourTEK Professionals we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Support technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Duties:
Working
with customer's IT Departments to
resolve many different kinds of issues.
Repairing
Computers, Phones, Networks, Servers, Point of Sale
Systems, and more.
Diagnose
and repair hardware and software
issues on client PC’s and
mobile devices using approved
methods and processes.
Install
hardware and software for clients.
Complete
necessary internal and client-related documentation as
required on a daily basis.
Install/configure/repair
network and local printers.
Train
clients on basic computer knowledge.
Communicate
and interact with end users and internal staff to
resolve IT related issues
Positive
and proactive attitude with
customer’s best interest in
mind.
Acknowledge
and escalate issues that are brought to your
attention, but may fall outside of IT support
Qualification /
Requirements
Network
Installation and design.
Help Desk
Support
YourTEK
Professionals provide equal employment opportunities
(EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national
origin, age, disability, protected veteran status, or
genetics. In addition to federal law requirements,
YourTEK Professionals complies with applicable state
and local laws governing nondiscrimination in
employment in every location in which the company has
facilities. This policy applies to all terms and
conditions of employment, including recruiting,
hiring, placement, promotion,
termination, layoff, recall, transfer,
leaves of absence, compensation and training.
Requirements
Education
/ Training / Experience
Required:
Minimum
of three (3) years’
experience with Windows OS
Minimum
of three (3) year experience
with PC and laptop
hardware.
Minimum of
(1) year customer service experience.
Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Preferred:
Certification
in A+, Server+, Network+, Microsoft MCP,
MCSA, MCSE, Associate
Degree in Computer Science or
equivalent.
Additional
Requirements
Positive
attitude
Excellent
verbal and written communication
skills.