IT Support Technician
Quantum Group
On-site
Morton Grove, United States
$50,000 - $55,000 USD yearly
What Can You Expect Working at Quantum?
Quantum Group specializes in high-quality digital & offset print and integrated communications services for data-driven marketers. Respecting and rewarding our employees is at the heart of Quantum’s culture. We take great pride in our employees and love to show our appreciation. Quantum’s friendly staff will invest in you through our robust training system that will help grow your skills. We pride ourselves on our open-door policy - where any employee can share ideas, search for solutions, or share their thoughts to our management team. We offer comprehensive benefits to all our full-time employees including Medical, Vision, Dental, 401(k), and supplemental programs.
Salary Range: $50,000.00-$55,000.00 a year, Paid Time Off, 401(k), and Benefits for Full Time permanent employees!
Schedule: Monday to Friday
Position Summary:
The role of the IT Support Technician is to provide software, hardware, and network problem resolution to all Quantum’s computer end users. Perform general workstation configuration, maintenance, relocation, question/problem diagnosis and clearly communicate technical solutions in a user-friendly professional manner. Follow document procedures to ensure efficient, effective service to all users. Assist with server support and partake in rotation of on-call support. This individual will work closely with the Lead IT Support Technician.
Duties/Responsibilities:
The IT Support Technician acts as a liaison between the IT department and Quantum’s end users on IT support requests. From Quantum’s support queue, resolves all level I and II end-user problems. Requests assistance from Lead IT Support or escalates requests to a Systems Administrator Team.
Key duties are interpreted as being descriptive and not restrictive in nature:
- Respond to IT support requests on a timely matter
- Perform general workstation configuration, maintenance, and relocation
- Troubleshooting hardware, software and network issues
- Repair or replace faulty components of a computer/network system
- Assist to maintain accurate and up to date hardware and license inventory
- Perform custom application installations, configurations, and upgrades
- Configure printing and troubleshoot printing problems
- Updates document procedures to ensure efficient, effective service to all users
- Partake on monthly server support
- Follow regulatory compliance policies established by Quantum
- Partake in rotation of on-call support
- Demonstrate progression to enhance skillsets through completed courses or certifications annually
- Other duties as required
Qualifications:
- Associate degree
- 2 years’ experience in IT Support and systems maintenance
Preferred Experience:
- Microsoft Windows Desktop
- Microsoft Windows Server
- Microsoft Office 365
- Microsoft Intune
- Active Directory
- Comprehensive Network Troubleshooting
- VolP Phone Systems
- Familiarity with HIPAA and/or SOC compliance
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work in a manufacturing or warehouse setting about 25% of the time.
- Work in an office setting about 75% of the time.
- Sedentary/sitting for about 80% of the time
- Walking and standing about 20% of the time
- Able to perform physical activities, such as, but not limited to lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking in the facility (80,000 sq. ft.)
This job description in no way states or implies that these are the only duties to be performed by this employee. The IT Support Technician will be required to follow any other instructions and to perform any other related duties as assigned by the Lead IT Support Technician or appropriate administrator. Quantum Color Graphics LLC reserves the right to update, revise or change this job description and related duties at any time.