IT Support Technician

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com.

This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues.

Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Help Desk handles software, hardware and networking issues as they arise.

Responsibilities:

• Use a ticketing system to log and monitor tickets;
• Monitor problem management software and support systems for current outages and pending solutions;
• Work with end –users and solution partners to resolve issues;
• Monitor and complete projects tickets for restaurants, according to deadlines set by project teams.
• Follow company policies, uphold professional standards and perform all work in a manner of
• This role will be remote and can sit anywhere in the continental U.S. respect to others
• Salary Range $23+/hr

Skills & Requirements:

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
• Excellent communications and interpersonal skills.
• Ability to work in a team environment; highly self-motivated.
• Ability to learn new technologies quickly.
• Provides help desk functions for common PC and peripheral set up, maintenance and repair problems.  Independently research and resolve technical problems.
• In-depth understanding of Windows 7, Windows 10, Server 2003/2008 and desktop applications such as Microsoft Office.
• Knowledge of Active Directory, DNS, DHCP, WINS and TCP/IP.
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network Management.
• A+ Certification, required.
• Six Sigma, Project Management and /or other computer related certifications, a plus.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: provide effective solutions for company technology and information management; maintain cybersecurity systems that protect confidential, proprietary, and trade secret information belonging to the company; and prevent unauthorized disclosure of personal, financial, and medical information belonging to employees and third parties.

For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice.