The Good Feet Store LRG Investments Group logo
Full-time
On-site
Norwalk, Iowa, United States


Want to help improve the lives of others -- two feet at a time?

The Good Feet Store - LRG Investments Group is seeking an IT Support Specialist to play a critical role in ensuring the smooth operation of our IT systems and provide technical support to our organization. The IT Support Specialist will be responsible for diagnosing and resolving technical issues, managing IT platforms, and carrying out installation of IT maintenance and repairs.

About The Good Feet Store - LRG Investments Group
At LRG Investments Group, franchisee of The Good Feet Store, our mission is to be Premium People, offering Premium Solutions, to help people live a Premium Life. We are a family-owned business that ensures that that is reflected in our overall culture. We want our employees to feel heard, valued, and appreciated on a daily basis. 

The Good Feet Store - LRG Investments Group, is spread across 8 different states with more than 20 different stores. In each store we strive to operate by our core values:

A - Ambition 
R - Reliability 
C - Caring 
H - Honesty 

The Good Feet Store was founded in 1992 and has become the market-leading manufacturer and retailer of premium, personally fitted arch supports. There are around 250 stores across the U.S. and abroad, all focused on comfort and pain relief of the customer.




What You'll Do

  • Manages daily administration and support of the Salesforce platform including but not limited to, managing profiles and roles, customization of objects, fields, record types, sharing rules, page layouts, validation rules, custom settings, and flows

  • Analyzes and diagnoses hardware, software, application, and network problems 

  • Plan and conduct evaluations to determine capacity requirements and recommend hardware/software replacement upgrades 

  • Set up and maintain network infrastructure 

  • Provide technical support and guidance to end- users and other IT professionals 

  • Install computers, workstations, printers, and other devices as needed

  • Provide in-person and telephone-based end user support

  • Implement strategies to increase site traffic through SEO best practices 

What We're Looking For

  • Bachelor’s degree or in lieu of bachelor’s degree, equivalent years of experience 

  • 1-2 years of experience with Salesforce

  • 2-5 years of experience in IT  

  • Knowledge of Windows desktop Operating Systems and all MS server versions 

What's In It For You

  • Competitive salary 

  • Flexible schedule 

  • A professional and fun work environment

  • Medical Insurance 

  • 401(k)

  • PTO

 









Employees at a franchise location are employed by the Franchisee and are not employees of Good Feet Worldwide (the Franchisor). Good Feet Worldwide neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.



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