IT Support Specialist

Xenith Solutions is a small family focused business where we focus on taking care of our employees and customers equally.  We are focused on serving Federal / Civilian, Defense and Intelligence organizations with superior service.  If you want to be a part of a rapidly growing business with an exceptional culture, then you want to be a part of the Xenith Solutions family.

Overview: Primary duties will be in the support of Enterprise Infrastructure Services (EIS) supporting the design, plan, test, implementation, and sustainment of an Enterprise network micro-segmentation software application solution. This is a security solution that divides a network into smaller, isolated segments to enhance security and reduce the attack surface.

Responsibilities: The IT Support Specialist is responsible for providing comprehensive installation, troubleshooting, and maintenance support for hardware and software to ensure optimal performance of IT systems. This role involves promptly diagnosing and resolving user-reported issues, planning and analyzing work processes to enhance support services, and identifying areas for improvement through proactive measures. The specialist develops training materials and conducts sessions to enhance end-users' understanding of computing and information systems while maintaining problem tracking databases to monitor incidents and their resolutions. Additionally, they perform backup and recovery operations to safeguard data integrity, consult with users to assess needs and requirements, conduct feasibility studies, and prepare business cases for system improvements. Adhering strictly to information security and cybersecurity policies, the specialist also supports DLA’s eProcurement system(s) by providing user assistance and troubleshooting for related software solutions.

Required Experience in years: Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware

Certification Requirements:
Baseline Certification: Category IAT Level II or IAT III (CCNA Security, CySA+, GICSP, GSEC, Security + CE, or SSCP)

At least one of the following:

• CCSA, Check Point Certified Systems Administrator
• CCSE, Check Point Certified Systems Engineer
• CCNA, CISCO Certified Networking Associate
• CCNP, CISCO Certified Network Professional
• CCIE, CISCO Certified Internetwork Expert
• Illumio Core Specialist or Expert
• AWS (Certified Solutions Architect, Security, SysOps Admin)
• Azure (Certified Admin)
• Microsoft (Certified Architect SQL, Windows Master, Expert, Associate, IT Professional Admin)

Xenith Solutions LLC is a Service-Disabled Veteran-Owned Small Business founded in 2019. We provide comprehensive, timely and relevant Solutions and Business Consulting support to our customers as a key partner. Our leadership brings over a century of combined experience in Defense and Civilian markets. Our employees possess experience in all aspects of solution development from requirements creation, development, test and evaluation, fielding, and sustainment. At the core of our offerings, we provide strategy and technology solutions, giving our customers valuable insights and thought leadership on the best application of information technology to drive business objectives.

Xenith focuses on solving complex business challenges facing our customers. Our “Success Through Achievement” work ethic means our customer receive quality solutions through our commitment. We pride ourselves on tackling some of the most difficult operational requirements our customers have – ensuring an appropriate match between the mission requirements, financials, schedule, and security.

EEO

Xenith Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

EEO IS THE LAW

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Xenith Solutions.

E-Verify

As a Federal Contractor, Xenith Solutions is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

Affirmative Action Plan

As a federal government contractor and based on Executive Orders and applicable laws and regulations, Xenith Solutions develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.