Position Title: IT Support Specialist
Department: Technology
Reports to: Technology Manager
Pay Class: Full-time Regular
FLSA Status: Hourly, Non-Exempt
Position Summary
Pacific Science Center’s mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation and critical thinking in all of us. PacSci is proud to serve our community with innovative informal science, technology, engineering, and math (STEM) education resources including digital content and in-person experiences. We are looking for an approachable problem-solver to join our amazing IT Support team. The IT Support Specialist position will provide technical assistance and support related to computer systems, hardware, and software.
Essential Duties & Responsibilities
- Serve as the first point of contact for technical assistance with hardware, software, and phones
- Install, configure, and maintain hardware and software components
- Troubleshoot devices and systems, hardware, and software.
- Document system performance, bugs, debugging, and program requirements. Keep documentation up to date and accurate
- Ensure software licensing is documented and within compliance
- Onboarding new staff by creating accounts, supplying technology needs, and train users in the proper use of hardware or software
- Install and troubleshoot conference room equipment
- Manage vendor relations for phones, printers, computers, and equipment
- Maintain a solid working knowledge of PacSci networking components for troubleshooting network related problems.
- Ensure computers are secure and protected using software
- Enforce IT policies related to keeping staff accounts and computers safe.
- Other duties as assigned
Position Requirements: Knowledge, Skills, Abilities
Knowledge of:
- Current computer hardware technology, business software, and MS & Mac Operating Systems, in a business environment
- And understanding IT and network concepts such as, DNS, DHCP, and TCP/IP
- Microsoft Active Directory and Azure Active Directory, including user accounts, Group Policies, Intune, support, and administration.
- Onsite and Cloud based Microsoft Systems such as Office365, SharePoint, Teams, Teams phones, Print Servers, File servers.
Skills:
- Efficiently and independently diagnosing both hardware and software problems
- Excellent face-to-face communication skills, especially when explaining technical details to non-technical customers such as training non-technical staff how to use software.
- Making and testing network cables
- Working knowledge of basic hand and power tools
- Sourcing parts and building computers from scratch
Ability to:
- Be customer service-oriented problem solver who can work with employees and customers of all computer skill levels
- Calmly and quickly solve IT problems in stressful, high impact situations
- Work independently
- Effectively manage time, organize, and prioritize
- Approach work with a demonstrated commitment to Inclusivity, Diversity, Equity, and Access
- Work outside of normal hours occasionally for things like events, software or hardware installations and IT emergencies
- Work onsite, 5 days/week
Qualifications
Required
- 1-2 years technical support experience including hands-on hardware repair
Preferred
- 2 years of experience in a similar role
- Certification, Associate, or Bachelor’s degree in computer science or engineering or related field
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.
Compensation
Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.
Starting Base Salary Range: $32.00 - 36.00 / hourly
In addition to base salary, regular employees working 40 hrs/week can expect the following benefits:
- Medical, Dental, Vision, basic life insurance, and disability insurance
- 4 weeks of vacation, 12 floating holidays, and sick pay
- 403(b) Retirement Savings
- Commuter benefits
- Employee Assistance Program
- Employee PacSci Membership
Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.
Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.