IT Support Specialist

WHO WE ARE
Reflex Media is a next-generation high-tech marketing company led by our Founder & CEO, an MIT alumni.  Based in Las Vegas, Nevada, our business is as much data, software, and artificial intelligence as it is business operations and customer service.  We also create at the forefronts of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words:  growth, passion, and excellence.  Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded.  As a company where you get back as much as you put in, we are best suited for individuals who are looking not for a job but rather an opportunity to grow.  In short, we are a company where superstars are developed.

WHO WE'RE LOOKING FOR

• Brand Advocates: Individuals who deeply understand and align with the Seeking.com brand, embracing our mission and our innovative approach to modern dating and hypergamy.
• Passionate Professionals: Enthusiastic team members committed to fostering meaningful connections and aiding others in finding relationships that align with their ambitions and desires.
• Ambitious Learners: Driven candidates who are not only eager to learn and grow but are also ready to continuously expand the boundaries of their capabilities.
• Innovative High Performers: Professionals who excel beyond conventional boundaries, introducing innovative, outside-the-box solutions and ideas.
• Proactive Communicators: Exceptional communicators who thrive on feedback and are eager to make substantial contributions to the company.
• Resilient Problem Solvers: Individuals who show great endurance and flexibility in the face of challenges, coupled with a strong ability to think critically and solve complex problems effectively.
• Adaptable Innovators: People who can swiftly adjust to new conditions and challenges while continuing to drive forward-thinking solutions and improvements.

CAREER OPPORTUNITY:  IT SUPPORT SPECIALIST
Working under the guidance of the IT, Engineering, and Operations teams, the IT Support Specialist will be responsible for delivering desktop support to in-office staff across the company. Additionally, this role will manage and oversee access to company systems, networks, and applications, ensuring seamless and secure operation for all users. This position plays a key role in maintaining the company’s IT infrastructure, supporting the fast-paced, technology-driven environment at Reflex Media.

DUTIES & RESPONSIBILITIES
This is a full-time, on-site role based at our Las Vegas office. Remote or hybrid work is not available for this position due to the need for hands-on hardware support and in-person collaboration with Reflex Media staff.

This role reports to the IT Manager and works in concert with a global team of System, Security, and DevOps Engineers.

The typical work schedule falls within a nine-hour window from Monday to Friday between 7:00 a.m. and 7:00 p.m., but specific days and hours will adjust according to the company’s evolving needs. Flexibility is key, as occasional evenings, weekends, or late nights may be required to provide support for a global workforce and customer base. This role may also involve participation in an on-call rotation to ensure 24/7 operational continuity.

• Execute structured onboarding and offboarding procedures for staff equipment and system access.
• Assist Reflex Media staff with hardware and software ("desktop support") issues.
• Support conference room and remote meeting audio-visual requirements.
• Manage and optimize building-wide video display system.
• Provision new desktop, laptop, and mobile hardware and coordinate with vendors for repairs or replacements.
• Manage tasks through Jira ticketing system.
• Document policies, procedures, tutorials, and knowledge base articles in Confluence and other systems.
• Continuously update and improve IT support documentation to streamline internal processes.
• Maintain asset management systems and ensure accuracy of assets through regular audits.
• Assist with troubleshooting and maintaining on-premise network, server, and storage infrastructure.
• Monitor and ensure compliance with the company's data retention policy, performing regular backups and security audits.
• Provide support with building access.
• Manage IT inventory and execute the company’s hardware refresh policy.

• Proven work experience as an IT Support Specialist, Desktop Support Specialist, or similar role.
• Extensive experience supporting both Windows and macOS environments.
• Detailed technical knowledge of MacOS, Android, and iOS systems.
• Familiarity with Linux (Debian and Ubuntu) on the command line.
• Experience managing enterprise-level IT environments, including Windows Server, Active Directory, and cloud-based infrastructure.
• Hands-on experience with enterprise systems, including:
  • Networking experience with routers, gateways, firewalls, and cloud-based networking solutions.
  • Enterprise storage.
  • Identity and access management.
  • Log management.
  • Wireless access points (WAPs).
• Experience troubleshooting networking technologies with system and network monitoring tools.
• Ability to diagnose and resolve complex IT issues quickly and efficiently.
• Strong understanding of information security principles and techniques.
• Familiarity with web-related technologies (Web applications, Web Services, Service-Oriented Architectures) and network/web-related protocols.
• Excellent analytical skills with a proactive approach to problem-solving.

One or more of the following certifications (or the ability to obtain them within 6-12 months) is preferred:

• A+
• Network+
• Security+
• Microsoft Certified: Modern Desktop Administrator Associate.
• Practitioner level or higher AWS certification.
• Some exposure to BASH and Python scripting.
• Experience with IT automation tools (e.g., Ansible, PowerShell, or Terraform).
• Bachelor’s degree in computer science, information technology, a related discipline, or equivalent experience.

Although this role is largely sedentary, it does require frequent stooping and bending, as well as reaching overhead. The individual must be able to:

• Frequently lift items of up to 30 pounds and routinely lift items of up to 50 pounds alone, and 100 pounds with assistance.
• Comfortably move and set up IT equipment across multiple office spaces.
• Have mobility and corrected vision adequate to read labels in 6-point typefaces while in physically awkward positions with poor lighting.
• Have manual dexterity sufficient to handle RJ45, USB, and similar plugs and ports without aid, as well as employ screwdrivers, wrenches, and other hand tools to assemble and disassemble computers and related furniture.
• Stand and move for extended periods when configuring equipment.
• Have sufficient hearing to understand spoken communication with unfamiliar accents in environments with significant white noise.

• 99% coverage of our medical base plan, dental, and vision insurance.
• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents.
• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees.
• 50% 401(k) match up to 6% per month.
• Flexible paid time off.
• And so much more! 

EQUAL OPPORTUNITY EMPLOYER
Reflex Media is an equal-opportunity employer committed to fair and lawful hiring practices. We do not discriminate based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other characteristic protected by federal, state, or local law. All hiring decisions are based on qualifications, skills, and business needs. Employment offers are contingent upon the successful completion of background and reference checks.