IT Support Specialist

JOB PURPOSE:

The IT Support Specialist's role is to support Miller Pipeline employees by responding to phone, email or chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate fashion and provide end-user assistance where required. They will be supporting the IT department with device activations, creating accounts, and coordinating device shipments. They must have great communication skills, attention to detail and be team oriented.

ESSENTIAL RESPONSIBILITIES:

• Build relationships and earn trust of the operations team.


• Install and configure appropriate software applications according to specifications.


• Administer on-site, IT Supported applications such as O365 licensing, VPN, PDF Viewer/Editors, etc.


• Set up workstations with necessary peripheral devices (printers, scanners, etc.).


• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.


• Deploy, manage and optimize mobile connectivity footprint, including phones, mifi, tablets, etc.


• Maintain and ensure security and privacy of networks and computer systems.


• Provide orientation and guidance to users on how to operate new software and computer equipment.


• Perform computer and server troubleshooting to diagnose and resolve problems.


• Coordinate device and accessory shipments.


• Troubleshooting IT issues over the phone or in-person.


• Collaborate with the IT team to improve processes.


• Support IT in other initiatives as needed.


• Company-wide device rollouts and recycling initiatives.


• Excellent time-management skills.


• Ability to multi-task in a fast-paced environment.


• Excellent communication skills.

Education and Certifications:

Required: High school diploma or equivalent.

Preferred: Associate’s degree is Information Technology or other related field.

Experience:

Required: 1-2 years successful professional administration with various responsibilities

Preferred: 2+ years customer service, and IT administrative experience

Functional / Technical Competency Requirements:

Required: Intermediate-level ability in Microsoft Office software. Learn various other software programs or Web portals. High attention to detail, and accuracy. Customer service mindset. Analytical in thinking.

Preferred: Advanced Microsoft Excel skills.

CORE COMPETENCY REQUIREMENTS:

• Strong customer service orientation.


• Problem Solving / Analysis.


• Ethical Conduct.


• Time Management.


• Ability to effectively prioritize and execute tasks in a high-pressure environment.


• Good written, oral, and interpersonal communication skills.


• Highly self-motivated and directed.


• Keen attention to detail.


• Team-oriented and skilled in working within a collaborative environment.

ESSENTIAL FUNCTIONS:

[SUPPORT STAFF] While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance and talk or hear. The employee is occasionally required to lift up to 20 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Federal Labor Standards Act designation – Exempt/Non-Exempt

Miller Pipeline retains the discretion to add to or change duties of this position at any time.This position description should not be considered all-inclusive.