IT Support Specialist

COMPENSATION: $55,000 - $60,000 annual depending on education and experience, plus excellent benefits

***This position is on-site 5 days a week in our DTLA office, with occasional local travel to PACE job sites as needed***

ORGANIZATIONAL BACKGROUND

PACE was founded in 1976 to provide job training and placement services for the Asian Pacific Islander communities in Los Angeles. PACE has since expanded into a variety of service areas, all tailored to meet the growing and changing needs of the multi-ethnic communities in Los Angeles County. Now, in addition to job training and employment services, significant PACE programs encompass: business development; early childhood education (Head Start); financial education and asset building; housing and rehabilitation services; weatherization and energy-conservation programs; and affordable housing development. PACE serves more than 40,000 people each year with our wide scope of services with approximately 400+ staff. PACE is recognized as a leader in addressing problems of poverty and economic inequity in ethnic minority communities and has a reputation of being responsive to community needs and is known for creating innovative solutions to the myriad of challenges faced by our clients. Please visit our website for more information: https://pacela.org/

POSITION DESCRIPTION

PACE is seeking a motivated and enthusiastic IT Support Specialist to join the team. The IT Support Specialist will provide level one end user tech support for hardware, peripherals, mobile devices and phones, software applications, and network access, and will troubleshoot all technology related issues. The IT Support Specialist will monitor IT dashboard, email spam filter, log incident tickets, resolve issues and escalate when appropriate. Candidate will refer risks to IT security & server contractor and work with contractor to troubleshoot issues. Other duties include imaging new computers; following e-waste procedures; travelling to local PACE offices and locations; assisting with hardware pricing; updating technical documentation; presenting IT resources to staff and working on additional IT related requests as needed. This is a great opportunity for those looking to enter the nonprofit sector or continue growth. You will have the opportunity to build a fulfilling career while making a real difference in the community!

SKILLS AND EXPERIENCE

Proficient in Windows and macOS environments with strong software and hardware troubleshooting skills in:

• Active Directory administration
• Troubleshooting email client issues (MS Outlook � client and browser-based)
• DFS connection troubleshooting
• Computer provisioning - Knowledge of Apple (JAMF) deployment and Windows (Windows Deployment Services) services (is a plus)
• Remote administration � Splashtop and RDP
• Working with ticketing systems and within a workflow
• Working knowledge of iOS and Android OS
• Exchange Online � power shell scripting (is a plus)
• Exchange/Office 365 administration
• Windows services environment experience � Active Directory, File Services, Permission management. DHCP, AD, VPN, Print and file services
• VPN using the following technologies (SonicWall, Windows VPN)
• Screen Capture and edit tools (SnagIt and Adobe)
• In-depth knowledge of Outlook configuration, deployment and recovery
• Basic knowledge of network infrastructure � switches, port allocation, POE, patching, data drops, sub-netting, etc.
• Wi-Fi WAP allocation and troubleshooting � Wi-Fi WAP allocation and troubleshooting Ubiquiti

EDUCATION AND QUALIFICATIONS

You don't need to check every box for the experience below. If you are passionate about this opportunity, we would love to hear from you.

• Bachelor�s degree in Information Technology, Computer Science or related field. Work experience in lieu of degree may be considered.
• Some experience in IT Support role or similar is required
• Certifications related to this position is a plus but not required.
• A service-oriented attitude and strong communication skills
• Enthusiasm for collaborating with team members, sharing knowledge and finding solutions
• Attention to detail and conscientious approach
• Ability to work well under pressure, handling multiple tasks and deadlines
• Strong computer skills, Word, Excel, Power Point, Graphics and Data Management
• Utilization of critically thinking skills to identify cost-saving opportunities, resolve issues and design short and long term performance strategies
• Ability to work well independently and within team environment.

SPECIAL REQUIREMENTS:

• Must pass employment and professional reference/verification check.
• Must have a valid Drivers License, adequate automobile insurance coverage and an automobile in working condition; local travel to job sites will required as needed.
• As this position will be required to occasionally work at PACE Early Head Start sites, candidate must satisfy the following additional requirements prior to start of employment (Costs not covered by PACE):
  • Must pass physical examination /health screening (LIC 503) prior to employment. Health screening is accepted within one year prior to employment, to be renewed every four (4) years.
  • Provide proof of the following immunizations as required: Measles, Pertussis (Whooping Cough), and Influenza.
  • Must have verification of T.B. clearance at time of employment, to be renewed every four (4) years (every 4 years for chest x-rays).
  • COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.
  • Must pass the following background checks prior to start of employment:
    • Sex Offender Registry
    • Child Abuse and Neglect State Registry
    • State or Tribal Criminal History Check, including fingerprints
    • FBI Criminal History Check, including fingerprints (Livescan)

APPLICATION PROCESS

• All applicants MUST upload a resume AND complete application on our website and to be considered: https://pacela.org/about/work-at-pace/
• Applications will be reviewed on a rolling basis until positions have been filled. We will only reach out to candidates who have been selected to move forward in process.

PHYSICAL DEMANDS

The working conditions and physical demands of this position will be those that must be met to successfully perform the essential duties of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The physical environment the incumbent will work in is typically an office environment with moderate noise levels that would be expected in that type of work environment. Representative physical demands of the job include: normal vision and hearing, standing for extended periods, sitting for extended periods, kneeling and stooping, manipulating objects with hands, reaching overhead, and occasionally lifting and carrying objects weighing up to 25 pounds.