IT Support Specialist (11-2024)

The Coral Springs Police Department has a diverse workforce, with an authorized strength of 230 police officers and 99 civilian members, who are dedicated to providing the highest level of professional service to our citizens, businesses and the visitors we serve. We are nationally accredited, as an Accreditation with Excellence Agency in both Law Enforcement and Communications, through the Commission on Accreditation for Law Enforcement Agencies (CALEA) as well as a Meritorious Agency at the state level through the Florida Commission for Law Enforcement Accreditation (CFA).
 
This level of service has allowed Coral Springs to enjoy one of the lowest crime rates in Florida for cities with a population of over 100,000 residents. By incorporating a number of problem solving initiatives throughout the community, such as the Burglary Enforcement And Reduction Unit, the Make a Call Make a Difference community crime campaign and having a School Resource Officer in every public school, our staff is committed to the City of Coral Springs' mission statement: to be the premier city in which to live, work and raise a family. 

For more information on our City and Police Department, please visit the following sites:

Coral Springs Police Department Employment Information: https://www.joincspd.com
Coral Springs Police Department Website: https://www.coralsprings.org/Government/Departments/Police
Coral Springs Police Department Facebook Page: facebook.com/coralspringspolice 
Coral Springs Police Department Instagram: instagram.com/coralspringspd  

The location of this position will be at the Police Department. Under general supervision, the IT Support Specialist performs technical support and skilled work for the installation, operation, and support of voice and data services used in desktop, remote client, LAN, WAN, Internet, and voice environments. This position provides the support required to meet the IT Department's service level agreements relative to: coordinating and assigning system security on multiple business and data application functions, system availability, problem resolution, and assignment of demand requests received by the help desk to appropriate IT team members. Work is performed under general direction with some latitude for individual initiative and judgment and is reviewed via customer feedback and tangible results. 

• Provides level one and level two support for endpoint computing systems, including but not limited to, desktops, laptops, tablets, network printers, scanners, and multifunction devices.
• Researches, evaluates and recommends desktop and remote client hardware, software, and associated peripherals used at the Police Department.
• Identifies and resolves problems (at all levels) associated with desktop and remote client hardware, software, and peripheral equipment in accordance with departmental service level agreements.
• Coordinates and assigns security for all new employees on multiple business, voice, and data application.
• Provides follow-up with customer to ensure problem/demand request was completed to the customer satisfaction.
• Controls the status of requests and expedite closure within performance measures.
• Troubleshoots and repair problem/demand request assigned tasks within performance measures.  Administers outside vendor repair services on equipment (computers and printers).
• Provides consulting and planning services to client departments regarding information technology in accordance with service level agreements.
• Produces technical training programs/materials about technologies used by the Police Department.
• Assists in formulating and testing business continuity plans related to desktop, remote client, LAN, WAN, internet, and voice systems.
• Performs Production Service Events and System Availability Checks as required.
• Performs after hours support as required.
• Schedules repair services on equipment (computers and printers) with the IT Department.*  
• Manages media players for department information, events and programs.*

• Associate degree or technical certification, in a related field.
• Recommended minimum of one (1) year of experience in the installation, testing, and troubleshooting of desktop, remote clients, and peripherals.
• Must be able to obtain technology certification as deemed appropriate by department management within one (1) year of placement in position or an equivalent combination of education, training and experience.
•  ITIL Foundation Certification, Help Desk Certification. A+, Net+ Certifications, preferred.
• Required to have a working vehicle, as the job requires traveling to various city locations and facilities on an as-needed basis.
• This position requires evening and weekend work.
• Prior law enforcement experience preferred. 

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.

Knowledge, Skills and Abilities

• Considerable knowledge of client hardware, software, and associated peripherals. 
• Considerable knowledge of LAN, WAN, and Internet technologies and solution sets.  
• Considerable Knowledge of voice technologies and solution sets.
• Skill in safe use of tools, communications equipment, and testing equipment.  
• Ability to follow standard practices and testing procedures.
• Ability to keep records, prepare reports, and perform administrative tasks.
• Considerable ability to analyze, trouble shoot, resolve problems related to desktop, remote client, LAN, WAN, and internet environments.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to make decisions recognizing established guidelines, precedents and practices, and to use resourcefulness and tact in meeting new problems.
• Must demonstrate behaviors that support the City's Mission, Vision and Core Values. The VISION is to be the premier community in which to live, work, and raise a family. The City's MISSION is to provide an innovative, sustainable, high-performing organization that strives to make decisions and measure progress based on economic, social, and environmental factors improving the quality of life for the residents, businesses, and visitors of the diverse community we serve. The CORE VALUES include Teamwork, Respect, Accountability, Innovation, Leadership, and Superior Service.
• Required conduct is to be ethical and fair while representing the City. Must be responsible to adhere to all workplace policies that support ethical business practices and standards of conduct including, but not limited to, polices on Gifts, Conflict of Employment, Discipline, Drug Free Workplace, Employment of Relatives, Formal Grievances, Anti-Harassment, Posting of Job Vacancies, Equal Employment Opportunity, Political Activity, and Recruitment and Selection.
• Ability to establish and maintain effective working relationships with the general public, coworkers, elected and appointed officials, and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
• This is a designated "Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Completion of appropriate level of National Incident Management System (NIMS) training is mandatory within one year of employment.

1. Apply via our online application
2. Application review
3. CVSA Packet Completion
4. Formal Interview
5. Computerized Voice Stress Analysis Examination and Fingerprints
6. Extensive Background Investigation
7. Post-Offer Drug Test
8. Completion of 12 month probationary period