IT Support Manager

The position is in-office in Austin, TX 5 days a week. Our team is in need of an experienced IT Support Manager. You’ll play a critical role in our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on quality support. If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you. Apply today!

• Handle all Tier 2 and Tier 3 IT-related requests
• Collaborate with the CIO to ensure our systems are stable and we proactively set up our systems for cybersecurity
• Recommend and implement IT disaster planning and disaster recovery

• Advanced experience with how to troubleshoot network systems, phone systems, internet connectivity, and other technological equipment
• 7+ years of IT experience
• Certification: Microsoft Certified: Office 365 Enterprise Administrator Expert or equivalent relevant certification would be advantageous